Brian Puffenbarger
Elkton
Summary
Highly skilled Counter Sales Manager with broad experience in retail sales, customer service, and team leadership. Possess strong aptitude for product knowledge and implementing effective sales strategies to drive revenue growth. Skilled in fostering long-term relationships with customers to boost loyalty and satisfaction. Consistently contributed to business development and advancement of organizational objectives in previous roles.
Overview
24
24
years of professional experience
Work History
Counter Sales
Womack Electric
01.2018 - Current
- Managed counter sales inside shop and helped customers locate desired items in-store or by placing orders.
- Prepared invoices for counter sales and billed totals to associated orders issued by outside personnel.
- Merchandised products into attractive displays to drive continuous counter sales.
- Offered insight to group managers about strengths, weaknesses and progress of individual sales professionals.
- Developed and maintained strong professional relationships with elite contractors/customers.
- Achieved sales goals with skilled upselling and exceptional customer service.
- Exceeded personal sales goals by 28% or greater each year.
- Responsible for day to day reconciliation of monies and daily bank deposit.
- Supported colleagues during busy periods by stepping in where needed whether at checkout counters or assisting customers on sales floor.
- Maintained clean, organized, and visually appealing sales counter area.
- Opened store daily and prepared operations to facilitate a successful day
- Managed day-to-day operations of counter sales team, including assigning tasks and monitoring progress.
- Modeled counter sales techniques to team and generated new and repeat sales by delivering accurate and relevant product and technical information based on perceived client interests.
- Provided guidance and expertise to new counter sales personnel in order to increase their efficiency.
Warehouse Manager
William Supply/EECO
01.2008 - 01.2018
- Implemented strategic logistics planning to optimize goods distribution.
- Investigated discrepancies in inventory records and resolved issues promptly.
- Conducted regular meetings with staff members to discuss progress towards goals, address concerns, or provide updates.
- Managed inventory levels by conducting regular stock checks and updating records.
- Managed warehouse operations, ensuring efficient inventory control and storage solutions.
- Implemented lean management techniques to optimize warehouse space utilization, and reduce waste.
- Enhanced customer satisfaction through timely and accurate order fulfillment.
- Built strong working relationships with vendors and suppliers to negotiate cost-effective inventory replenishment.
- Produced regular stock and inventory management updates and reports.
- Established operational procedures to verify incoming and outgoing shipments.
- Optimized warehouse space to maintained organized inventory.
- Implemented safety protocols to ensure a secure working environment.
Delivery Associate
Tri-State
01.2002 - 01.2008
- Lifted boxes weighing up to 50 lbs repeatedly throughout shifts.
- Interacted with members of the public politely and professionally.
- Inspected the vehicle pre- and post-trip to identify maintenance and repair needs.
- Maintained accurate records of deliveries and customer interactions daily.
- Communicated effectively with customers regarding delivery status and issues.
- Resolved customer inquiries promptly to enhance service.
- Delivered highest level of service to satisfy and retain customers.
- Met deadlines while working autonomously in fast-paced environment.
- Drove safely in adherence with state and federal laws.
- Used time management skills to maximize number of daily deliveries.
- Demonstrated strong organizational skills in managing delivery schedules.
- Worked independently to meet delivery targets.
Education
Diploma - General Studies
Broadway High School
Broadway, VASkills
- Inventory control
- Customer relationship management
- Financial reconciliation
- Sales & Marketing
- Visual merchandising
- Logistics planning
- Sales goals attainment
- Upselling techniques
- Performance assessment
- Sales channel building
Timeline
Counter Sales
Womack Electric
01.2018 - Current
Warehouse Manager
William Supply/EECO
01.2008 - 01.2018
Delivery Associate
Tri-State
01.2002 - 01.2008
Diploma - General Studies
Broadway High School