Brian Reese
Portsmouth
Summary
Results-oriented healthcare professional with a robust background in medical support and supply chain management within military settings. Demonstrated ability to streamline processes and maintain inventory efficiency, leading to significant cost savings and improved operational readiness. Noteworthy experience in training new staff on protocols and safety measures, enhancing team performance and compliance. Driven to uphold high standards of care and foster a supportive environment for both patients and colleagues. Compassionate medical support specialist with a solid foundation in phlebotomy and patient care, recognized for improving patient comfort and safety during procedures. Expertise in managing electronic health records and maintaining meticulous documentation, ensuring compliance with healthcare regulations. Proven ability to engage in continuous professional development, leading training sessions that elevate team knowledge and service quality. Dedicated to enhancing patient outcomes through effective communication and collaboration within healthcare teams. Results-oriented medical technician with a solid foundation in phlebotomy and patient care, skilled in implementing quality control measures to enhance operational efficiency. Proven ability to manage specimen processing and maintain accurate records in compliance with health regulations. Strong interpersonal skills utilized to educate patients and address concerns. Committed to continuous professional development and delivering high-quality healthcare services.
Overview
38
38
years of professional experience
1
1
Certification
Work History
SUPPLY
Department of Defense Naval Medical Center
Portsmouth, US
12.2025 - Current
- Managed daily operations to ensure efficient supply chain processes.
- Collaborated with vendors to negotiate contracts and optimize procurement strategies.
- Developed and maintained relationships with key suppliers to enhance service levels and reduce costs.
- Utilized supply chain management software to streamline order processing and tracking.
- Resolved discrepancies in orders and shipments, improving customer satisfaction.
- Developed contingency plans to address potential supply chain disruptions.
Client Services Supervisor
Department of Defense
Portsmouth, US
08.2019 - Current
- Collected blood samples from patients with precision and adhered to safety and hygiene protocols to ensure patient comfort and well-being.
- Maintained accurate records of patient information and sample labeling to facilitate efficient processing in the laboratory.
- Assisted in the training of new phlebotomy staff on best practices and techniques to improve overall team performance.
- Collaborated with healthcare professionals to discuss patient conditions and obtain necessary information for effective blood collection procedures.
- Conducted regular inventory checks of supplies and equipment to maintain operational readiness and prevent shortages.
- Analyzed supply chain data to optimize inventory management.
- Coordinated with suppliers to secure timely delivery of goods.
- Developed and maintained relationships with key vendors to enhance supply chain performance.
- Implemented process improvements to increase efficiency.
- Led training sessions for new employees on best practices in supply chain management.
- Negotiated contracts with suppliers to secure favorable terms and pricing.
- Maintained accurate records of inventory transactions and reconciled discrepancies.
- Implemented corrective action plans to address and resolve operational inefficiencies.
- Conducted thorough root cause analyses to identify underlying issues and prevent recurrence.
- Facilitated training sessions for staff on compliance and quality standards to ensure adherence to best practices.
- Managed communication strategies to ensure clarity and understanding of organizational policies across all levels.
- Developed and disseminated policy documents to ensure compliance and alignment with regulatory requirements.
- Oversaw daily operations of the client services team, ensuring high levels of customer satisfaction through effective service delivery.
- Developed and implemented training programs for team members, enhancing their skills and promoting professional growth.
- Analyzed client feedback and service metrics to identify areas for improvement, leading to a 15% increase in service efficiency.
- Collaborated with cross-functional teams to streamline processes and enhance service offerings, resulting in improved client experiences.
- Monitored team performance and provided regular feedback, driving a culture of accountability and continuous improvement.
- Utilized CRM software to track client interactions and manage service requests, ensuring accurate records and timely follow-ups.
Phlebotomy
Bon Secours Mary Hospital
Portsmouth, US
04.1996 - 09.2020
- Performed venipuncture and capillary draws for blood collection, ensuring patient comfort and safety during procedures.
- Maintained accurate records of patient information and blood samples, adhering to strict confidentiality and compliance standards.
- Collaborated with healthcare professionals to coordinate patient care and streamline laboratory processes, enhancing overall efficiency.
- Utilized laboratory information systems to manage sample tracking and data entry, improving workflow and reducing errors.
- Conducted routine quality control checks on equipment and supplies, ensuring compliance with health regulations and safety standards.
- Educated patients on the blood collection process and aftercare, fostering a supportive environment and increasing patient satisfaction.
- Streamlined inventory management for medical supplies, reducing waste and ensuring availability of necessary materials for procedures.
- Participated in community health events to promote awareness and education about blood donation and health screenings.
- Employed proper infection control techniques and maintained a sterile environment during all blood collection activities.
- Utilized effective communication skills to interact with diverse patient populations, ensuring clarity and understanding of procedures.
- Documented and reported adverse reactions or complications during blood draws, ensuring timely medical intervention when necessary.
- Adhered to laboratory safety protocols and guidelines, minimizing risks and ensuring a safe working environment for all staff.
- Monitored patient vital signs during procedures, promptly addressing any concerns to maintain patient safety and comfort.
- Assisted in the collection and processing of specialized samples, including those for research purposes, contributing to medical advancements.
- Maintained cleanliness and organization of the phlebotomy area, ensuring compliance with health and safety regulations.
- Implemented process improvements that reduced blood collection times while maintaining high standards of care.
- Engaged in data collection for quality assurance initiatives, helping to enhance overall laboratory performance and patient outcomes.
- Facilitated the integration of new technologies into phlebotomy practices, improving efficiency and accuracy in blood collection.
Specimen Processing Technician
Department Of Defense Naval Medical Center
Portsmouth, US
04.2018 - 06.2019
- Managed multiple Excel files simultaneously while maintaining organization and clarity.
- Engaged in continuous learning of Excel updates to leverage new features for improved efficiency.
- Maintained confidentiality and security of sensitive data within spreadsheets.
- Performed specimen processing tasks, including receipt, labeling, and distribution to ensure accurate testing.
- Utilized laboratory information systems to track specimens and maintain accurate records for quality assurance.
- Maintained a sterile and organized laboratory environment in compliance with safety regulations and best practices.
- Collaborated with medical staff to clarify specimen requirements and ensure timely processing for optimal patient care.
- Trained and mentored new staff on laboratory protocols and specimen handling techniques.
- Participated in regular team meetings to discuss operational challenges and propose solutions for improved workflow.
- Assisted in the preparation of specimens for transportation, ensuring adherence to regulatory guidelines.
- Utilized centrifuges and other laboratory equipment for specimen preparation and processing.
- Maintained clear communication with external laboratories regarding specimen requirements and status updates.
- Provided exceptional customer service by addressing inquiries from healthcare providers regarding specimen status.
- Ensured compliance with HIPAA regulations in handling and processing patient specimens.
- Maintained detailed logs of specimen processing activities and results for internal monitoring and reporting.
Outpatient Phlebotomy Technician
Department of Defense Naval Medical Center
Portsmouth, US
05.2016 - 04.2018
- Performed venipuncture and capillary draws with a focus on patient comfort and safety.
- Maintained accurate records of blood collection procedures and patient information to ensure compliance with regulatory standards.
- Collaborated with healthcare team members to facilitate seamless patient care and timely laboratory processing.
- Educated patients on blood draw procedures and answered questions to alleviate concerns, enhancing patient experience.
- Implemented infection control protocols to maintain a sterile environment during blood collection procedures.
- Utilized electronic health record systems to document patient interactions and update medical histories efficiently.
- Monitored and managed inventory of phlebotomy supplies, ensuring adequate stock levels for uninterrupted operations.
- Provided training and mentorship to new phlebotomy staff, fostering a culture of knowledge sharing and professional development.
- Assisted in the development of standard operating procedures for blood collection, enhancing operational efficiency.
- Participated in continuous education programs to stay updated on industry best practices in phlebotomy techniques.
- Conducted quality control checks on laboratory equipment to ensure accurate and reliable test results.
- Responded promptly to patient inquiries and concerns, demonstrating strong communication and interpersonal skills.
- Utilized safety equipment and followed protocols to minimize risks associated with blood collection.
- Successfully managed a high volume of blood draws in a fast-paced outpatient setting, prioritizing patient needs.
- Coordinated with laboratory staff to ensure timely transport of specimens for accurate testing and diagnosis.
- Maintained confidentiality of patient information in accordance with HIPAA regulations and ethical standards.
- Engaged in regular performance evaluations and feedback sessions to continuously improve service delivery.
- Documented adverse reactions and reported incidents to oversee compliance with safety regulations.
- Executed administrative tasks such as appointment scheduling and patient follow-ups to streamline operations.
- Participated in community health fairs to promote awareness of blood donation and phlebotomy services.
- Displayed compassion and professionalism in all patient interactions, reinforcing the importance of empathy in healthcare.
Hospital Corpsman
United States Navy
09.1987 - 10.1996
- Provided medical care and support to military personnel, ensuring adherence to established protocols and standards.
- Conducted routine health assessments and critical evaluations, enhancing the overall wellbeing of service members.
- Assisted in the administration of medications and treatments, ensuring compliance with medical guidelines and documentation practices.
- Implemented infection control procedures and safety protocols, resulting in a reduction of healthcare-associated infections by up to 30%.
- Educated service members on health maintenance and disease prevention strategies, contributing to a healthier force.
- Managed medical supplies and equipment inventory, optimizing resource utilization and reducing costs by 15%.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients, improving recovery outcomes.
- Utilized electronic health record systems to document patient care activities and streamline communication within the healthcare team.
- Participated in emergency response drills, enhancing readiness and response times during critical situations.
- Conducted training sessions for new personnel on medical protocols and emergency procedures, fostering a culture of safety and preparedness.
- Assisted in the coordination of medical evacuations, ensuring timely and efficient transport of injured personnel.
- Provided psychological first aid and support to service members experiencing stress or trauma, promoting mental health awareness.
- Maintained compliance with military regulations and standards in all aspects of medical care delivery.
- Participated in community health initiatives, providing education and resources to local populations.
- Facilitated communication between patients and medical staff, ensuring clarity and understanding of treatment plans.
- Supported research initiatives aimed at improving medical practices within military healthcare settings.
- Engaged in continuous professional development, attending workshops and training relevant to medical practices and military healthcare.
- Executed routine maintenance on medical equipment to ensure operational efficiency and compliance with safety standards.
- Assisted in chronic disease management programs, contributing to improved long-term health outcomes for service members.
Education
High school -
Washington High school
Washington01-1987
Skills
- Training and Development
- Electronic Health Records
- Communication Skills
- Data Management
- Performance Improvement
- Team Collaboration
- Patient Assessment
- Medical Care
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Flexible and adaptable
Accomplishments
- Achieved Lower patient wait time through effectively helping with the New Digital Appointment Portal.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Certification
- Certified In Basic Life Support.
- Certified Phlebotomist.
Timeline
SUPPLY
Department of Defense Naval Medical Center
12.2025 - Current
Client Services Supervisor
Department of Defense
08.2019 - Current
Specimen Processing Technician
Department Of Defense Naval Medical Center
04.2018 - 06.2019
Outpatient Phlebotomy Technician
Department of Defense Naval Medical Center
05.2016 - 04.2018
Phlebotomy
Bon Secours Mary Hospital
04.1996 - 09.2020
Hospital Corpsman
United States Navy
09.1987 - 10.1996
High school -
Washington High school