Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRIAN SPARLING

Clear Brook

Summary

Dynamic Automotive Service Manager with a proven track record at Hogan & Sons Tire And Auto, enhancing customer satisfaction through effective communication and vehicle diagnostics expertise. Achieved a significant productivity increase while fostering team development and implementing training programs. Skilled in parts ordering and committed to client-centric service delivery.

Automotive professional with solid background in managing service operations and ensuring high-quality customer experiences. Known for fostering collaboration within teams and adapting to dynamic environments. Expertise in diagnostics, repair coordination, and customer relations.

Diligent Automotive shop Owner with Walker Automotive & Transmissions with proven track record of successfully managing store operations and enhancing customer satisfaction. Demonstrated ability to optimize inventory and streamline processes to boost efficiency. Skilled in team leadership and driving sales growth.

Hardworking Automotive Technician with 25 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Automotive Service Manager

Hogan & Sons Tire And Auto ( SunAuto )
01.2024 - Current
  • Assisted in managing day-to-day automotive service operations to ensure efficient workflow.
  • Supported team in troubleshooting vehicle issues, enhancing customer satisfaction through effective communication.
  • Learned and adhered to safety protocols while performing routine maintenance tasks on vehicles.
  • Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
  • Achieved 125% increase in productivity in fixed operations, parts and service department.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Gained familiarity with diagnostic tools and software to assist technicians effectively.
  • Coordinated with parts department to ensure timely availability of necessary components for repairs.
  • Documented service records accurately, contributing to improved inventory management processes.
  • Observed and participated in quality control measures, ensuring adherence to industry standards.
  • Engaged in ongoing training sessions to enhance knowledge of automotive technologies and operational procedures.
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
  • Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
  • Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.

Automotive Service Manager

Evans Tire And Automotive Center ( SunAuto )
10.2023 - 12.2023
  • Led daily operations to ensure efficient workflow and high-quality service delivery.
  • Coordinated team activities, fostering collaboration and enhancing productivity among staff members.
  • Implemented process improvements that streamlined operations and reduced turnaround time for projects.
  • Developed training materials and conducted sessions to enhance team skills and knowledge retention.
  • Monitored performance metrics, identifying areas for improvement to boost overall effectiveness.
  • Managed inventory levels, ensuring optimal stock availability while minimizing waste and costs.
  • Assisted in strategic planning initiatives, aligning team objectives with organizational goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.

Automotive Service Manager

Family Auto Service Center ( SunAuto )
06.2021 - 12.2022
  • Cultivated relationships with stakeholders to facilitate communication and support project execution effectively.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Led daily operations to ensure efficient workflow and high-quality service delivery.
  • Coordinated team activities, fostering collaboration and enhancing productivity among staff members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed inventory levels, ensuring optimal stock availability while minimizing waste and costs.

Shop Owner

Walker Automotive & Transmission
02.2016 - 02.2020
  • Managed daily operations, ensuring efficient workflow and customer satisfaction.
  • Developed marketing strategies to increase foot traffic and enhance brand visibility.
  • Trained and mentored staff on product knowledge and customer service techniques.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Analyzed sales data to identify trends, informing purchasing decisions and promotions.
  • Established relationships with suppliers to negotiate favorable terms and pricing.
  • Organized community events to foster customer engagement and loyalty initiatives.
  • Ensured compliance with health and safety regulations, maintaining a safe shopping environment.
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Developed and implemented service protocols to enhance repair quality and turnaround time.
  • Maximized profits with careful budget management, monitoring expenses closely to minimize overhead costs.
  • Implemented detailed record-keeping systems for accurate tracking of repairs, inventory, and billing information.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.

Automotive Service Manager, Master Tech

Accurate Automotive
09.2011 - 11.2015
  • Led team in delivering high-quality automotive services, ensuring customer satisfaction and retention.
  • Streamlined service processes to enhance operational efficiency and reduce turnaround times.
  • Mentored and trained technicians on best practices, improving skills and service quality.
  • Implemented inventory management systems to optimize stock levels and reduce costs.
  • Diagnosed and repaired vehicle systems using advanced diagnostic tools.
  • Conducted routine maintenance to ensure optimal vehicle performance and safety standards.
  • Collaborated with team members to streamline repair processes and reduce turnaround times.
  • Mentored junior technicians, enhancing their technical skills and knowledge of best practices.
  • Implemented quality control measures to enhance service accuracy and customer satisfaction.
  • Led training sessions on new technologies and repair techniques for staff development initiatives.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
  • Integrated new diagnostic software, improving accuracy in identifying vehicle issues.

Automotive Master Technician

Midas Muffler
01.2007 - 09.2011
  • Diagnosed complex vehicle issues using advanced diagnostic tools and software.
  • Led training sessions to enhance team knowledge on new automotive technologies and repair techniques.
  • Streamlined workflow processes, reducing service time and improving customer satisfaction ratings.
  • Oversaw multi-tasking of shop operations, ensuring efficiency in service delivery while maintaining quality standards.
  • Provided mentorship to junior technicians, fostering skill development and promoting best practices in automotive repair.
  • Repaired various makes and models of vehicles, demonstrating adaptability in the face of diverse challenges within the automotive industry.
  • Mentored junior technicians, sharing knowledge of advanced diagnostic techniques and repair procedures.
  • Collaborated with service advisors to ensure clear communication and understanding of customer needs.
  • Demonstrated commitment to environmental responsibility through proper disposal practices and adherence to recycling guidelines.
  • Troubleshot electrical systems effectively, restoring functionality while minimizing costs for customers whenever possible.
  • Maintained a clean, safe work environment by enforcing strict adherence to safety protocols and guidelines.
  • Developed strong relationships with vendors for timely delivery of parts necessary for expedited repairs.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.

Automotive Master Technician

Express Tire & Auto Service
11.2001 - 03.2007
  • Implemented preventative maintenance programs, enhancing vehicle reliability and safety for clients.
  • Managed inventory control systems to ensure availability of essential parts and supplies for timely repairs.
  • Evaluated performance metrics regularly, driving strategic improvements in operational efficiency and team productivity.
  • Streamlined repair processes for increased efficiency and faster turnaround times.
  • Provided exceptional customer service while explaining complex issues in layman''s terms to build trust with clients.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Performed safety and emissions inspections.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Performed emissions tests according to standard procedures.

Education

General Education

Poway High School
Poway, CA
06-2001

Skills

  • Client-centric documentation
  • Customer satisfaction
  • Vehicle diagnostics expertise
  • Parts ordering
  • Automotive inspection
  • Customer relations
  • Preventative maintenance
  • State and local regulations
  • Time management
  • Adaptability and flexibility
  • Recruitment and hiring
  • Training and development

Certification

  • ASE Master Certified License - 2005 - Current
  • ASE Certified Service Writer - 2011
  • Hunter Alignment Trainer - San Diego - 2013
  • CA Emissions Certified ( SMOG ) - 2013
  • Transmission Certified Builder - 2017
  • A/C Repair Certified - CA, CO, VA - Current
  • Write it Right ( BAR ) - Certified


Timeline

Automotive Service Manager

Hogan & Sons Tire And Auto ( SunAuto )
01.2024 - Current

Automotive Service Manager

Evans Tire And Automotive Center ( SunAuto )
10.2023 - 12.2023

Automotive Service Manager

Family Auto Service Center ( SunAuto )
06.2021 - 12.2022

Shop Owner

Walker Automotive & Transmission
02.2016 - 02.2020

Automotive Service Manager, Master Tech

Accurate Automotive
09.2011 - 11.2015

Automotive Master Technician

Midas Muffler
01.2007 - 09.2011

Automotive Master Technician

Express Tire & Auto Service
11.2001 - 03.2007

General Education

Poway High School

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BRIAN SPARLING