Briana Greer
Bon Air
Summary
Results-driven healthcare access professional with 4+ years of progressive experience in patient financial clearance, insurance verification, and operational support across major healthcare systems. Proven track record in process optimization, cross-functional coordination, and training. Recognized for delivering excellent patient experiences while enhancing revenue cycle workflows. Seeking to leverage expertise in financial practices, compliance, and team leadership as a Manager of Financial Clearance.
Overview
5
5
years of professional experience
Work History
Patient Financial Clearance Representative
VCU Health System
03.2024 - Current
- Secured prior authorizations for OT/PT/SLP services, ensuring 100% compliance and reducing claim denials
- Applied accurate ICD-10 and CPT coding, contributing to improved claim accuracy and processing
- Submitted appeals with supporting documentation, resulting in successful reimbursement outcomes
- Verified insurance benefits and eligibility, preventing delays in patient services and billing errors
- Managed daily Epic work queues, prioritizing tasks and improving departmental efficiency by 20%
- Collaborated with providers to resolve authorization issues and expedite treatment approvals
- Trained and mentored 5+ new hires on clearance protocols and systems, enhancing onboarding outcomes
- Maintained spreadsheets and alpha split lists for patient load management and workflow distribution
Registrar
Bon Secours
01.2023 - 03.2024
- Scheduled patient appointments via Epic, optimizing provider utilization and reducing cancellations
- Promptly escalated emergent situations to clinical staff, ensuring patient safety
- Collected patient co-pays and deductibles, improving point-of-service collections by 15%
- Updated EMRs with high accuracy to ensure HIPAA-compliant records for all patient encounters
- Verified insurance and explained financial options, contributing to transparency and patient satisfaction
- Handled multi-line phone systems, routing patient inquiries with professionalism and efficiency
- Supported front-desk operations and ensured seamless patient flow from check-in to discharge
Environmental Cleaning Specialist
Unique Cleaning Solutions
01.2021 - 04.2022
- Maintained sanitation standards across high-traffic areas and adhered to OSHA safety guidelines
- Conducted inspections and used industrial-grade cleaning solutions to maintain compliance
Patient Coordinator
Legacy Dental
01.2021 - 01.2022
- Verified insurance and eligibility prior to clinical appointments, reducing front-desk errors
- Maintained provider schedules to maximize productivity and appointment volume
- Greeted patients and reviewed registration forms for completeness and accuracy
- Processed co-payments and reconciled daily balances to support revenue reporting
- Followed up on pending insurance claims, reducing outstanding accounts receivable
Crew Member
Papa John’s
01.2020 - 01.2021
- Delivered excellent customer service and maintained food prep areas according to safety standards
- Assisted with team training and supported operational goals in a high-volume environment
Education
High School Diploma -
Meadowbrook High School
North Chesterfield, VA07.2021
Skills
- Revenue Cycle & Financial Clearance
- Insurance Verification & Coding (ICD-10, CPT)
- Patient Registration & EMR Management
- Appeals & Prior Authorization
- Epic & Multi-line Phone Systems
- Team Training & Workflow Optimization
- Compliance: HIPAA, OSHA
- Time Management & Cross-functional Communication
Timeline
Patient Financial Clearance Representative
VCU Health System
03.2024 - Current
Registrar
Bon Secours
01.2023 - 03.2024
Environmental Cleaning Specialist
Unique Cleaning Solutions
01.2021 - 04.2022
Patient Coordinator
Legacy Dental
01.2021 - 01.2022
Crew Member
Papa John’s
01.2020 - 01.2021
High School Diploma -
Meadowbrook High School
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