Briana Hernandez
Arlington
Summary
Dynamic dental professional with extensive experience at Apex Dental Care, excelling in dental radiography and patient care coordination. Proven ability to enhance patient satisfaction and streamline office operations through effective team collaboration and sterilization techniques. Committed to maintaining a safe, clean environment while supporting high-quality dental procedures.
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Veterinary professional with extensive experience in animal healthcare and clinical support. Proficient in assisting veterinarians during examinations and surgeries, and known for maintaining high standards in patient care. Team-oriented with strong commitment to achieving results, flexible to adapt to changing needs, and trusted by colleagues for reliability. Skilled in animal handling, medical record-keeping, and client communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Assistant
Apex Dental Care
12.2024 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
Lead CSR & Vet Tech
Fairfax Ridge Animal Hospital
04.2024 - 02.2025
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Streamlined communication between departments for improved efficiency and customer experience.
- Implemented feedback from customers to improve processes and enhance overall user experience.
Front Desk Receptionist
Bark & Boarding
01.2021 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
High School Diploma -
Washington Liberty High School
Arlington, VA06.2021
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Treatment room setup
- Sterilization techniques
- X-ray processing
- Appointment scheduling
- Team collaboration
- Patient scheduling
- Cross-training capabilities
- Oral surgery assistance
- Dental staff assistance
- Office administration duties
- Knowledgeable in software
- Patient care coordination
Certification
X-Ray
Timeline
Dental Assistant
Apex Dental Care
12.2024 - Current
Lead CSR & Vet Tech
Fairfax Ridge Animal Hospital
04.2024 - 02.2025
Front Desk Receptionist
Bark & Boarding
01.2021 - 06.2024
High School Diploma -
Washington Liberty High School
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