Briana Williams
Hopewell
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 8 years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.
Resourceful Coordinator known for high productivity and efficient task completion. Specialize in project management, event coordination, and workflow optimization. Excel in communication, problem-solving, and time management, ensuring successful project outcomes through effective leadership and teamwork.
Overview
8
8
years of professional experience
Work History
Senior Complaints Coordinator
Capital One
Central
01.2017 - Current
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Monitored project progress and provided updates to stakeholders.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Resolved customer complaints in a timely manner while upholding company standards.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
Some College (No Degree) - Child Development
John Tyler Community College
Chester, VASkills
- Project management
- Customer service
- Data analysis
- Record keeping
- Conflict resolution
- Problem solving
- Negotiation
- Accounts reconciliation
- Professional networking
- Multitasking and organization
- Clear communication
- Regulatory compliance
- Risk management
- Data entry
- Relationship building
- Decision-making
Timeline
Senior Complaints Coordinator
Capital One
01.2017 - Current
Some College (No Degree) - Child Development
John Tyler Community College