Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Brianna Brooks

Virginia Beach

Summary

Dynamic Sales Advisor with a proven track record at H&M, excelling in customer service and sales techniques. Adept at analyzing sales data to drive results and enhance customer experiences. Skilled in visual merchandising and effective communication, consistently upselling products and resolving complaints with empathy. Passionate about delivering exceptional service and fostering team collaboration. Leverage sales expertise and customer service strengths to tackle challenging objectives.

Overview

1
1
year of professional experience

Work History

Sales Advisor

H&M Hennes & Mauritz
Virginia Beach
11.2024 - 06.2025
  • Provided customers with information on products and services available.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Assisted in the preparation of promotional materials and displays.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
  • Resolved customer complaints in a timely manner with empathy and understanding.
  • Listened to customer needs to identify and recommend best products and services.

Sales Associate

TJ Maxx
New Bern
09.2024 - 10.2024
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Answered store and merchandise questions and led customers to wanted items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Sales Associate

MCCS
New Bern
02.2024 - 06.2024
  • Sales Associate is responsible for providing world-class customer service and assisting customers in every aspect of the retail business. Perform store operations tasks, maintain backroom standards, and serve as brand and customer program ambassadors.
  • Organized stockroom shelves according to size, color or style.
  • Attended weekly team meetings to review performance goals and objectives.
  • Upsold additional items based on customer interests and needs.
  • Processed returns, exchanges, and refunds per company policies.
  • Handled customer complaints in a professional manner.

Education

High school -

New Bern High School
New Bern, NC
06-2023

Skills

  • Customer service experience
  • Sales techniques
  • Product and service knowledge
  • Visual merchandising
  • Sales analysis
  • Team collaboration
  • Effective communication
  • Customer service experience
  • Staff training

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Sales Advisor

H&M Hennes & Mauritz
11.2024 - 06.2025

Sales Associate

TJ Maxx
09.2024 - 10.2024

Sales Associate

MCCS
02.2024 - 06.2024

High school -

New Bern High School

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Brianna Brooks