Brianna Drakeford
Fredericksburg
Summary
Dynamic Enrollment Specialist with proven success at HealthPlanOne in enhancing customer satisfaction and streamlining benefits coordination. Skilled in insurance verification and appointment scheduling, I leverage strong active listening and conflict resolution abilities to foster positive relationships and drive results in fast-paced environments. Committed to delivering exceptional service and support.
Overview
9
9
years of professional experience
Work History
Enrollment Specialist
HealthPlanOne
Trumbull
09.2022 - 02.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Coordinated benefits enrollment process for health insurance coverage options.
- Developed strategies for improving customer satisfaction levels.
- Handled new enrollments by entering customers' data and reviewing information.
- Reviewed members current or new insurance benefits.
Medical Scheduler
ENT of Fredericksburg
Fredericksburg
04.2022 - 09.2022
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Responded promptly to emails from patients seeking information about their appointments or other related topics.
- Coordinated and scheduled appointments.
- Reviewed insurance information with patients and processed copays.
- Provided administrative support to medical staff, including document preparation and patient communication.
- Processed payments and updated accounts to reflect balance changes.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
Residential Coordinator
Shelterhouse Inc
Fairfax
08.2020 - 07.2022
- Collaborated with other departments to coordinate services such as medical care, education, and vocational training programs.
- Developed and deepened relationships with residents and fellow staff.
- Collaborated with counselors to develop counseling programs that addressed residents needs.
- Delivered food to residents.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Created a positive environment through active listening skills and respect for all individuals.
Customer Service Representative
ASM Research
Remote
06.2020 - 05.2021
- Answer calls regarding the client's Maryland unemployment insurance claims due to COVID-19.
- Flag clients for fraud.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries via phone, email, and chat.
Administrative Assistant
Promotion Physical Therapy
McLean
08.2019 - 07.2020
- Scheduled appointments for patients.
- Cleaned and disinfected clinic.
- Received and processed payments.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Contacted health insurance to verify coverage.
Assistant Teacher
Winwood Children's Center
Fairfax
08.2018 - 08.2019
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
- Participated in professional development workshops related to teaching strategies.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Assessed student progress through observation, testing, and feedback from teachers.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
Substitute Teacher
Manassas Park City Schools
Manassas
09.2015 - 06.2018
- Addressed individual student needs and accommodated learning differences.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Created an environment conducive to learning while managing challenging behaviors.
- Implemented school policies and procedures in the classroom.
- Collaborated with other teachers to ensure student success.
- Followed established lesson plans to continue learning trajectory.
- Encouraged positive behavior among students through effective communication techniques.
Education
High School Diploma -
Brooke Point High School
Stafford, VA06-2011
Some College (No Degree) - Finance
Mississippi State University
Starkville, MSSkills
- Benefits coordination
- Insurance verification
- Appointment scheduling
- Microsoft Excel
- Administrative support
- Customer service
- Active listening
- Conflict resolution
- Time management proficiency
- Benefits administration
- Sales experience
- Mathematics skills
Timeline
Enrollment Specialist
HealthPlanOne
09.2022 - 02.2025
Medical Scheduler
ENT of Fredericksburg
04.2022 - 09.2022
Residential Coordinator
Shelterhouse Inc
08.2020 - 07.2022
Customer Service Representative
ASM Research
06.2020 - 05.2021
Administrative Assistant
Promotion Physical Therapy
08.2019 - 07.2020
Assistant Teacher
Winwood Children's Center
08.2018 - 08.2019
Substitute Teacher
Manassas Park City Schools
09.2015 - 06.2018
High School Diploma -
Brooke Point High School
Some College (No Degree) - Finance
Mississippi State University
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