Brianna Finney
Fredericksburg
Summary
Experienced with overseeing cashier operations and ensuring high levels of customer satisfaction. Utilizes cash handling expertise and team management skills to streamline processes and enhance service quality. Track record of fostering collaborative work environment and maintaining accurate financial records.
Overview
5
5
years of professional experience
Work History
Head Cashier
Lowe's
09.2023 - Current
- Ensures that cash handling procedures are followed meticulously and that the checkout zone operates seamlessly, contributing to the store’s overall customer satisfaction and operational efficiency.
- Provides leadership and support to the cashier team.
- Oversee the operation of checkout areas to ensure a smooth and efficient process for customers, including managing lines and directing cashiers to open additional registers as needed.
- Handle customer inquiries and complaints, providing solutions that enhance their shopping experience and escalate issues to management when necessary.
- Train new cashiers on store policies, procedures, and the use of the POS (Point of Sale) system, ensuring they are well-prepared to serve customers.
- Perform cash handling duties, including counting drawer amounts at the beginning and end of shifts, preparing bank deposits, and ensuring the accuracy of all transactions.
- Schedule cashier shifts, breaks, and lunches to maintain adequate coverage at all times while adhering to labor laws and budget constraints.
- Monitor and maintain the cleanliness and organization of the checkout areas and front-end supplies, ensuring a pleasant shopping environment.
- Implement and enforce company policies and procedures related to cash handling,return and exchange, and customer service, ensuring compliance among team members.
- Coordinate with the management team on promotional activities and store events, ensuring cashiers are informed and prepared to manage increased customer traffic and transactions.
Amazon
11.2023 - 11.2024
- Receive and prepare inventory for delivery
- While using technology like smartphones and handheld devices to sort, scan, and prepare orders
- As I am sorting packages, I view prompts on screens and follow direction for some tasks
- Working with other associates, we Build, wrap, sort, and transport pallets and packages
- Receive truck deliveries all throughout the shift
Panera Bread
10.2021 - 07.2023
- In charge of welcoming customers, taking their orders, helping them have a great experience, and sending them off with a smile
- Ring up orders quickly and accurately
- Know our menu
- Help customers with questions or requests
- Deliver excellent customer service in every circumstance
- Convey energy, warmth, and a passion for good eating
- Step in and support your manager and team
- Prep, cook, assemble, and plate soups, salads, grain bowls, sandwiches, and more, using nothing but real ingredients in every single order
- Assemble a wide range of menu items
- Ensure every order is made quickly, correctly, and consistently
Sales Associate
Children's Place
12.2020 - 10.2021
- Aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks
- Greet and acknowledge customers while providing the appropriate level of service
- Effectively communicate value and quality of our merchandise while sharing our current promotions and offer solutions for 'out of stock' items when necessary
- Exercise sound judgment in effectively addressing customer concerns
- Provide fast, friendly, and accurate service at checkout while educating customers on the benefit of the PLACE Card
- Maintain appropriate stock levels and ensure that all sizes and styles are represented
- Follow company standards of merchandise presentation, signage, and display
- Support and maintain a neat, clean, and organized stockroom while adhering to a customer ready environment and adhering to safety requirements
- Perform daily housekeeping duties to company standard
- Guarantee company assets by ensuring adherence to all Loss Prevention procedures
- Inform Store Leadership Team of maintenance and facility needs promptly to ensure that customers and associates are provided a clean and safe environment
- Contribute focused, well-managed efforts towards achievement of store goals
- Exhibit flexibility by processing stock when necessary
- Demonstrated time management and organizational skills
- Ability to work in team environment
- Ability to work a flexible schedule to meet business needs, including weekends, evenings, and call-in shifts
- Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs
Food Service Worker
MCB Quantico - Quigley's
04.2020 - 09.2020
- Prepares a limited variety of simple foods from prepared ingredients selecting correct amount of each ingredient
- Cooks and prepares a variety of grilled or fried food, placing prepared items on counters, steam tables and dining room tables
- Operates a variety of kitchen equipment, such as oven, grill, broiler, deep fat fryer, slicing machine, etc
- Assembles sandwiches and other food products according to specific guidelines and is aware of holding times/temperatures
- Required to package prepared food for off-premise consumption
- Unload food from delivery trucks and move heavy garbage cans
- Operates cash register and responsible for own change fund
- Counts and turns in change funds and daily receipts
- Cleans and maintains a neat and orderly work area
- Maintains accurate food inventories and rotates stock items to prevent spoilage
- Covers, dates and stores leftovers according to established procedures
- Complies with fire, safety, sanitation and security regulations
- Informs supervisor of equipment problems and other related items
- May train new employees in food preparation, on job safety practices, operation of cash register and sanitation regulations regarding food storage and sanitation
- Provides World Class Customer Service with an emphasis on courtesy
- Assists customers and communicates positively in a friendly manner
- Takes action to solve problems quickly
- Alerts the higher-level supervisor, or proper point of contact for help when problems arise
- Adheres to safety regulations and standards
- Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor
- Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment
- Performs other related duties as assigned
Education
High School Diploma -
Potomac High School
Dumfries06-2022
Skills
- Customer service
- Teamwork and collaboration
- Quick learner
- Positive attitude
- Strong verbal communication
- Self-motivated
- Excellent attention to detail
- Ability to prioritize tasks efficiently
- Excellent time management
Timeline
Amazon
11.2023 - 11.2024
Head Cashier
Lowe's
09.2023 - Current
Panera Bread
10.2021 - 07.2023
Sales Associate
Children's Place
12.2020 - 10.2021
Food Service Worker
MCB Quantico - Quigley's
04.2020 - 09.2020
High School Diploma -
Potomac High School
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