Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Texas Department of Public Safety
Temple
05.2024 - 05.2025
Provided exceptional customer service in high-volume office, enhancing customer satisfaction.
Responded to inquiries regarding services, policies, and procedures, facilitating informed customer decisions.
Coordinated appointment scheduling and guided customers through required documentation, ensuring compliance and efficiency.
Entered and maintained accurate customer information in state databases.
Organized workspace to ensure efficiency and professionalism.
Patient Care Technician
Baylor Scott & White
03.2023 - 05.2024
Collaborated with nurses to deliver safe, compassionate patient care.
Ensured patient comfort by adhering to infection-control and safety standards.
Supported patients with daily living activities to enhance their independence and comfort.
Accurately documented patient care and observations.
Cleaned, sanitized, and maintained medical equipment.
Dispatcher
Temple ISD Transportation
07.2021 - 03.2023
Coordinated transportation schedules for drivers and students to ensure timely arrivals.
Assigned routes and communicated schedule changes to optimize driver efficiency.
Managed dispatch records and transportation paperwork.
Provided timely information through phone and email communications.
Resolved transportation issues in a fast-paced environment to maintain service continuity.
Personal Shopper
Walmart
09.2020 - 07.2021
Selected and prepared customer orders to ensure accuracy and meet customer expectations.
Assisted customers by resolving inquiries and providing professional support.
Performed quality checks to maintain order integrity before dispensing.