Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Jaramillo

Sterling

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Texas Department of Public Safety
Temple
05.2024 - 05.2025
  • Provided exceptional customer service in high-volume office, enhancing customer satisfaction.
  • Responded to inquiries regarding services, policies, and procedures, facilitating informed customer decisions.
  • Coordinated appointment scheduling and guided customers through required documentation, ensuring compliance and efficiency.
  • Entered and maintained accurate customer information in state databases.
  • Organized workspace to ensure efficiency and professionalism.

Patient Care Technician

Baylor Scott & White
03.2023 - 05.2024
  • Collaborated with nurses to deliver safe, compassionate patient care.
  • Ensured patient comfort by adhering to infection-control and safety standards.
  • Supported patients with daily living activities to enhance their independence and comfort.
  • Accurately documented patient care and observations.
  • Cleaned, sanitized, and maintained medical equipment.

Dispatcher

Temple ISD Transportation
07.2021 - 03.2023
  • Coordinated transportation schedules for drivers and students to ensure timely arrivals.
  • Assigned routes and communicated schedule changes to optimize driver efficiency.
  • Managed dispatch records and transportation paperwork.
  • Provided timely information through phone and email communications.
  • Resolved transportation issues in a fast-paced environment to maintain service continuity.

Personal Shopper

Walmart
09.2020 - 07.2021
  • Selected and prepared customer orders to ensure accuracy and meet customer expectations.
  • Assisted customers by resolving inquiries and providing professional support.
  • Performed quality checks to maintain order integrity before dispensing.

Education

Associate of Arts - Business Administration

Temple College
Temple, TX
08-2026

Associate of Applied Science - Accounting

Temple College
Temple, TX
08-2026

Associate of Science - Health Science

Temple College
Temple, TX
08-2026

High School Diploma -

Belton High School
Belton, TX
06-2016

Skills

  • Customer Service
  • Customer Support
  • Customer Documentation
  • Appointment Scheduling
  • Order Fulfillment
  • Electronic records
  • Time Management
  • Issue resolution
  • Teamwork
  • Team collaboration
  • Communication
  • Communication skills
  • Professional demeanor
  • Microsoft office expertise
  • Professional demeanor
  • Microsoft office expertise

Timeline

Customer Service Representative

Texas Department of Public Safety
05.2024 - 05.2025

Patient Care Technician

Baylor Scott & White
03.2023 - 05.2024

Dispatcher

Temple ISD Transportation
07.2021 - 03.2023

Personal Shopper

Walmart
09.2020 - 07.2021

Associate of Arts - Business Administration

Temple College

Associate of Applied Science - Accounting

Temple College

Associate of Science - Health Science

Temple College

High School Diploma -

Belton High School
Brianna Jaramillo