Brianna Patterson
Norfolk
Summary
Organized administrative professional pursuing a Bachelor of Science in Health Information Management, with experience in customer service, workflow coordination, and data entry. Skilled in EMR systems and Microsoft Office. Seeking Healthcare Scheduling or Administrative Coordinator role to enhance operational efficiency through strong organizational skills and knowledge of medical terminology.
Overview
14
14
years of professional experience
Work History
Operations Associate
DashMart
Norfolk
06.2026 - Current
- Streamlined daily operations by coordinating inventory and supply management.
- Collaborated with team members to enhance workflow efficiency and productivity.
- Implemented process improvements to optimize order fulfillment and delivery times.
- Maintained accurate records of inventory transactions using warehouse management systems.
Cashier
Chick-fil-A
Norfolk
04.2026 - 06.2026
- Processed approximately 150 customer transactions per shift accurately using POS systems in a fast-paced environment.
- Coordinated order flow and communicated across team stations to maintain service speed and accuracy.
- Adapted quickly to operational changes and real-time supervisor feedback.
- Maintained accurate records of transactions and inventory during each shift.
Barista / Cashier
Aramark Starbucks
Norfolk
10.2022 - 05.2023
- Delivered high-quality customer service in a high-volume environment serving up to 500 customers per shift.
- Managed simultaneous tasks including order processing, inventory checks, and POS transactions.
- Maintained accuracy while executing complex beverage recipes under time pressure.
- Prioritized and triaged competing tasks to ensure smooth workflow during peak periods.
Family Childcare Provider
Norfolk
01.2012 - 01.2019
- Provided in-home childcare for infants to school-aged children, maintaining routines and safety.
- Coordinated daily schedules, meals, hygiene, and structured activities.
- Communicated updates to parents and ensured consistency in care.
Family Support for Child with Autism
Norfolk
01.2012 - 01.2019
- Facilitated communication strategies and emotional regulation skills to promote better interactions and understanding.
- Provided sensory-aware and structured care techniques to support a family member with ASD, enhancing comfort and engagement.
- Adapted activities to align with sensory needs and documented observations to track progress and inform future care.
Education
Bachelor of Science - Health Information Management
Indiana Tech
Fort Wayne, IN05-2028
High School Diploma -
I.C. Norcom High School
Portsmouth, VA01-2022
Medical Assistant Certification -
New Horizons Regional Education Center
Hampton, VA01-2021
Skills
- Healthcare operations management
- Regulatory compliance
- Medical terminology
- Quality assurance
- Records management
- Database management
- Staffing support
- Data entry
- Time management
- Google Workspace proficiency
- Multitasking skills
- Inventory management
- Customer communication
- Phone etiquette
- Vital signs monitoring
- Phlebotomy and specimen collection
- Injection administration
- EKG/ECG administration
- Basic Life Support (BLS) certification
- Infection control practices
- Patient preparation and education
- Administrative coordination skills
- Electronic health record (EHR) management
- Appointment scheduling and coordination
Patient intake and data entry compliance
- Supply chain management
Timeline
Operations Associate
DashMart
06.2026 - Current
Cashier
Chick-fil-A
04.2026 - 06.2026
Barista / Cashier
Aramark Starbucks
10.2022 - 05.2023
Family Childcare Provider
01.2012 - 01.2019
Family Support for Child with Autism
01.2012 - 01.2019
Bachelor of Science - Health Information Management
Indiana Tech
High School Diploma -
I.C. Norcom High School
Medical Assistant Certification -
New Horizons Regional Education Center