Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Rhoads

Alexandria

Summary

Seeking part-time or full-time position that offers opportunity for growth and advancements within organization. Highly motivated and driven to learn new skills and adapt to fast paced environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender

First Break Cafe
03.2024 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Front Desk/Host

Dave And Buster
01.2024 - 03.2024
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Seat 50-300+ people in a single 8-12 hour shift
  • Add guests to a waitlist and notify when table is available and seat them within a timely manner
  • Seat large party of guests and accommodate seating arrangements as needed
  • Greet guests, assign table and lead them to assigned table
  • Maintain highest customer service to guests throughout experience beginning to end
  • Begin waitlist for guests and prioritize seating based on table of seating and how many being seated
  • Estimate wait times to guests on next available table
  • Maintain flexibility, friendly demeanor, patience and organization of work space
  • Communicate with guests with new sales and deals being promoted
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Promoted business loyalty by fostering positive customer relationships.

Firefighter/EMT-Basic

Fairfax County Fire And Rescue
12.2019 - 10.2023
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Responded to emergency calls and provided medical assistance to injured individuals.
  • Prepared incident reports detailing personnel, location and results of each call.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Assisted with lifting and moving patients.
  • Observed patient behavior to report changes to medical personnel.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Responded to 911 calls for medical emergencies.
  • Administered CPR, oxygen and other life-saving medical treatments.

Water Safety Instructor

Fairfax County Park Authority
08.2018 - 12.2019
  • Instructed students in water safety techniques.
  • Maintained knowledge and certification of first aid and CPR.
  • Earned Water Safety Instructor certification and managed beachfront safety.
  • Collaborated with parents regarding youth swim goals and planned course path.
  • Demonstrated basic to advanced swim techniques and breathing exercises.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Adapted teaching techniques to different learning styles.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Developed and implemented lesson plans based on individual student needs.
  • Mentored and trained new swim instructors on best practices.

Lifeguard

Fairfax County Park Authority
08.2017 - 12.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Attentively monitored swimmers to identify distress.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Inspected and tested pool equipment functionality to minimize hazards.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Provided instruction and assistance to patrons on proper use of recreational equipment.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.
  • Scanned main areas to monitor for any safety risks.
  • Conducted patrols to identify and help those in need of immediate care and assistance.

Seasonal Firework Sales Associate

Four Seasons Of McLean
07.2017 - 07.2017
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and stand appearance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining stand organization and cleanliness.
  • Maintained up-to-date knowledge of stand sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.

Retail Sales Associate

Music & Arts
04.2015 - 01.2016
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.

Education

High School Diploma -

Lake Braddock

Skills

  • Interpersonal
  • Adaptable
  • Complex Problem-Solving
  • Work independently or as a team
  • Customer service experience
  • Sales
  • Judgment and Decision-Making
  • Critical Thinking
  • Communication
  • Service-Orientation
  • Attention to detail

Certification


  • AHA BLS Certified CPR and FIrst Aid
  • OSHA-30
  • VA EMT-B

Timeline

Bartender

First Break Cafe
03.2024 - Current

Front Desk/Host

Dave And Buster
01.2024 - 03.2024

Firefighter/EMT-Basic

Fairfax County Fire And Rescue
12.2019 - 10.2023

Water Safety Instructor

Fairfax County Park Authority
08.2018 - 12.2019

Lifeguard

Fairfax County Park Authority
08.2017 - 12.2019

Seasonal Firework Sales Associate

Four Seasons Of McLean
07.2017 - 07.2017

Retail Sales Associate

Music & Arts
04.2015 - 01.2016

High School Diploma -

Lake Braddock

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Brianna Rhoads