Brianna Roberts
Virginia Beach
Summary
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
5
5
years of professional experience
Work History
Customer Service Consultant
Checkered Flag Auto Group
09.2022 - 12.2023
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Audited documentation to identify errors and documented findings for review and action.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Employed prescribed sales processes to cultivate strong customer relationships.
- Facilitated over 100k in sales per month.
Operations Specialist
United States Navy, USN
11.2018 - 09.2022
- Collected, arranged and input information into database system.
- Tracked and analyzed multiple reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Managed Web message traffic system and sent out over 20 secret messages per day
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Loaded cargo according to ship capacity and appropriate weight load distribution.
- Protected ship and personnel by signaling passing vessels with flashing lights, flags, radios and whistles.
- Performed daily maintenance on vessel as part of preventative corrective maintenance.
Education
Bachelor of Science - Marketing
Old Dominion University
Norfolk, VA05-2026
Skills
- Content Management Expertise
- Quantitative Skills
- Flexible and Adaptable
- Organization and Time Management
- Brand Marketing
- Equipment Operation
- Equipment Maintenance
- Customer acquisition
- Navigational planning
Timeline
Customer Service Consultant
Checkered Flag Auto Group
09.2022 - 12.2023
Operations Specialist
United States Navy, USN
11.2018 - 09.2022
Bachelor of Science - Marketing
Old Dominion University
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