Brianna Sigmon
Bassett
Summary
Dynamic customer service professional excelling in conflict resolution and compliance. Skilled in active listening and data entry, I enhance customer satisfaction by addressing concerns promptly and effectively. Committed to fostering loyalty and improving service standards in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Department of Motor Vehicles
09.2025 - Current
- Assisted customers with vehicle registration and title transfers, ensuring compliance with state regulations.
- Resolved conflicts by listening actively to customer concerns and offering appropriate solutions.
- Educated customers on necessary documentation for services, reducing errors in application submissions.
- Provided exceptional service during peak hours, maintaining a calm demeanor and efficient workflow.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Sales Associate Cashier
Ace Hardware
05.2023 - 08.2025
- Used upselling techniques and offered product and service consultations.
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
- Customers received merchandise recommendations based on their needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Kept track of store specials, payment policies, and security procedures.
- Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor.
- Observed customer behavior in order to spot security threats and report them to supervisors.
- Suggested the best merchandise based on the needs and desires of the customer.
- Provided product and service information to customers.
- Stayed on top of emerging trends and provided helpful customer service to help with product selection.
Contact Ranger
Fairystone State Park
05.2022 - 11.2022
- Opened and closed locations and monitored shift changes to maintain successful operations strategies and maximize business success.
- Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
- Oversaw employee training and retraining in order to improve performance and business results.
- Used my sales expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Made customer resources easily accessible by keeping booklets and maps stocked.
- Assisted in coordinating public engagement activities to enhance visitor experience and promote park programs.
- Implemented safety protocols during events to ensure visitor well-being and compliance with regulations.
- Tracked visitor feedback to improve services and enhance overall park visitor satisfaction.
Education
High School Diploma -
Bassett High School
Bassett, VA05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Prioritization
- Sales expertise
- Service standard compliance
Timeline
Customer Service Representative
Department of Motor Vehicles
09.2025 - Current
Retail Sales Associate Cashier
Ace Hardware
05.2023 - 08.2025
Contact Ranger
Fairystone State Park
05.2022 - 11.2022
High School Diploma -
Bassett High School