Dedicated professional with experience in education, law enforcement, and conflict resolution, seeking a School Resource Officer position. As a Full-Time Substitute Teacher, I managed classroom behavior and ensured a safe, respectful learning environment. My law enforcement background includes working as a Patrol Officer and Domestic Abuse Liaison, where I demonstrated effective communication and crisis management skills. I have experience working with diverse populations, investigating incidents, and maintaining safety. With a background in Homeland Security and Criminal Justice, I bring a strong understanding of safety protocols and conflict resolution, aiming to foster a secure and positive school environment.
• Reduced claim processing time by implementing efficient workflow procedures and organization systems.
• Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
• Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties. • Streamlined the claims process by developing standardized document templates, improving overall efficiency and consistency.
• Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
• Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
• Negotiated favorable settlements with policyholders and third-party representatives, minimizing financial losses for the company.
• Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
• Evaluated medical records as part of injury claim assessments, ensuring an accurate understanding of treatment costs and recovery timelines.
• Served as Domestic Abuse Liaison.
• Familiarized self with housing, businesses and persons within the district.
• Noticed suspicious persons and unusual conditions and makes preliminary investigations.
• Examined premises of unoccupied buildings and checks doors and windows for security.
• Answered complaints from citizens such as domestic quarrels, fights, vandalism, etc., then takes necessary corrective action.
•Investigated missing persons and watches for runaways and truants.
• Dispersed unruly crowds at public gatherings.
• Served warrants and summons.
• Conferred with Commonwealth Attorney to coordinate courtroom testimony and appears in court as arresting officer.
• Investigated traffic accidents and rendered first aid to injured.
• Directed and re-routed traffic around accidents or other disruptions.
• Issued tickets to traffic violators.
• Provided public with general information on laws, ordinances, and services of the City and State.
• Patroled an assigned district within the City of Hampton using a patrol car or on foot to prevent crime or disturbance of peace and arrest violators.
• Familiarized self with housing, businesses and persons within the district.
• Noticed suspicious persons and unusual conditions and makes preliminary investigations.
• Examined premises of unoccupied buildings and checks doors and windows for security.
• Answered complaints from citizens such as domestic quarrels, fights, vandalism, etc., then takes necessary corrective action.
•Investigated missing persons and watches for runaways and truants.
• Dispersed unruly crowds at public gatherings.
• Served warrants and summons.
• Conferred with Commonwealth Attorney to coordinate courtroom testimony and appears in court as arresting officer.
• Investigated traffic accidents and rendered first aid to injured.
• Directed and re-routed traffic around accidents or other disruptions.
• Issued tickets to traffic violators.
• Provided public with general information on laws, ordinances, and services of the City and State.
Justin Low, Professional Relationship: Former Supervisor (Corporal), Hampton Police Division
SierraLima330@gmail.com, (757)528-0522
Alex White, Colleague (Town of Luray), Councilmen for Town of Luray,
jawhite2023@gmail.com, (540) 244-6023
Sky Yankey, Professional Relationship: Former History Teacher,
Currently Teaches at Page County Middle School
syankey@pagecounty.k12.va.us
Jodi Baldwin, Professional Relationship: Former Government Teacher, Luray High School
jbaldwin@pagecounty.k12.va.us, (540) 331-5339