BRIANNA SPENCER
Virginia Beach
Summary
Dedicated and adaptable professional with a bachelor's degree in health services management. Possesses exceptional communication, problem-solving, and leadership skills. Proven ability to effectively manage remote teams and tasks. Proficient in Epic Software, scheduling, and handling confidential information. Highly motivated to succeed in a work-from-home environment. Leveraging strong organizational and technical skills to achieve success.
Overview
8
8
years of professional experience
Work History
Remote Patient Access Team Lead
Bon Secours
01.2020 - 01.2023
- Managed remote scheduling and workflows for a team of10+ employees, ensuring efficient operations in a healthcare setting
- Trained and supported new hires using virtual tools and facilitated smooth onboarding in a remote/hybrid environment new customer service representatives on company policies and procedures, resulting in a20% increase in team performance
- Conducted virtual insurance verifications, authorizations, and patient record management, complying with HIPAA regulations
- Consistently exceeded patient satisfaction goals by an average of15% through effective communication and problem-solving techniques
Data Entry Specialist
Allied Universal
01.2019 - 01.2022
- Maintained confidentiality and integrity of sensitive information by implementing data security protocols and procedures
- Identified and resolved data discrepancies by conducting regular quality control checks and worked with team members to develop correction action plans as needed
- Oversaw security operations and visitor logs using digital tools to track activity and access control
- Coordinated with internal teams and clients through virtual means to ensure clear communication and maintain safety protocols
Seasonal Minister Assistant
Matthew Memorial Baptist Church
01.2015 - 01.2017
- Utilized advanced Excel skills to manage and analyze large sets of data, including creating pivot tables, charts, and graphs to visually represent data trends
- Input payroll and manage schedules in a timely manner using cloud-based software and tools
- Accurately entered and verified data from various sources, including physical documents and electronic records, while maintaining a high level of attention to detail to ensure accuracy
Education
Bachelor of Health Services Management -
Norfolk State University
12.2019
Internship - undefined
A+ Healthcare Partners
12.2019
Skills
- Time Management & Self-motivation
- Strong Written & Verbal Communication
- Leadership & Decision Making
- Problem-solving & Initiative
- Customer Relations
- Adaptability & Multitasking
- Insurance Verifications & HIPAA Compliance
- Administrative & Organizational Skills
- Epic Software
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Remote Collaboration Tools (Zoom, Teams, Slack)
- Google Workspace (Docs, Sheets, Calendar)
Timeline
Remote Patient Access Team Lead
Bon Secours
01.2020 - 01.2023
Data Entry Specialist
Allied Universal
01.2019 - 01.2022
Seasonal Minister Assistant
Matthew Memorial Baptist Church
01.2015 - 01.2017
Internship - undefined
A+ Healthcare Partners
Bachelor of Health Services Management -
Norfolk State University
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