Bridget Albertson
King George
Summary
Dynamic delivery driver with a clean driving record and a positive attitude, recognized for improving customer satisfaction at UPS through timely and accurate deliveries. Proven teamwork and problem-solving skills, adept at route management and GPS navigation, ensuring efficient operations and enhanced service quality.
Overview
12
12
years of professional experience
Work History
Delivery Driver
United Parcel Service, UPS
Fredericksburg, VA
08.2019 - Current
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Managed package deliveries efficiently, ensuring timely arrival at designated locations.
- Utilized handheld devices for tracking shipments and confirming deliveries.
- Maintained accurate records of deliveries and customer interactions in compliance with protocols.
- Communicated effectively with customers to address inquiries and resolve delivery issues.
- Conducted pre-trip inspections on vehicles to ensure safety and operational readiness.
- Collaborated with team members to optimize delivery routes and improve efficiency.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Preloader
Untied Parcel Service
Fredericksburg, VA
04.2018 - 08.2019
- Assisted in maintaining accurate inventory records during loading processes.
- Operated material handling equipment to efficiently load and unload packages.
- Ensured compliance with safety protocols while performing loading activities.
- Collaborated with team members to prioritize package sorting and delivery schedules.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
- Optimized loading efficiency by assessing and organizing packages based on destination and priority.
- Improved delivery times with strategic sorting of parcels according to routes and schedules.
Store Manager
SUBWAY®Restaurants
Dahlgren, VA
06.2016 - 03.2018
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on customer service protocols and food preparation techniques.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented promotional initiatives to increase sales and enhance customer engagement.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Resolved customer complaints promptly to ensure satisfaction and repeat business.
- Optimized workflow processes, resulting in increased efficiency during peak hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular staff meetings to foster communication and address operational challenges.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Sales Clerk
DECA Commissary
Dahlgren, VA
05.2014 - 07.2015
- Assisted customers with product inquiries and purchases to enhance shopping experience.
- Operated cash register efficiently, handling transactions accurately and swiftly.
- Stocked shelves and organized merchandise to maintain store presentation standards.
- Collaborated with team members to ensure optimal inventory levels and product availability.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
Education
No Degree - Business Administration And Management
Johnson & Wales University, Charlotte, NC, US
Charlotte, NCSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Heavy lifting
- GPS operation
- Stocking and inventory
- Complex Problem-solving
Timeline
Delivery Driver
United Parcel Service, UPS
08.2019 - Current
Preloader
Untied Parcel Service
04.2018 - 08.2019
Store Manager
SUBWAY®Restaurants
06.2016 - 03.2018
Sales Clerk
DECA Commissary
05.2014 - 07.2015
No Degree - Business Administration And Management
Johnson & Wales University, Charlotte, NC, US