Bridgette Aleman

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Multitasked to handle diverse customer needs in high volume settings, prioritizing tasks to keep up with challenging deadlines.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Answered inbound telephone calls from interested customers to persuasively discuss offerings.

• Enforced company policies and regulations with employees.
• Completed store opening and closing procedures and balanced tills.
• Maintained clean and well-organized production areas to avoid violations or

unnecessary work delays due to hazards or inefficient layouts.

• Trained 5 new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

• Greeted customers entering store and responded promptly to customer needs.
• Restocked and organized merchandise in front lanes.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Addressed customer needs and made product recommendations to increase sales for holiday sponsored sales.