BRIGETTE GARCIA

Client: U.S. Navy Bureau of Medicine and Surgery

• Designed and implemented VOCAL, a structured feedback-to-action service supporting survey design, analysis, executive reporting, experience measurement, and follow-on improvement planning.
• Led enterprise feedback and experience management initiatives for Navy Medicine, translating workforce, service member, customer, and stakeholder input into actionable insights for senior leaders.
• Advised government leaders on feedback strategy, metric selection, stakeholder interpretation, and priorities to improve service delivery, workforce experience, and organizational performance.
• Designed and led large-scale retention and burnout feedback efforts to identify retention drivers, burnout risk, leadership perceptions, service gaps, and operational barriers.
• Developed executive reports identifying pain points, capability gaps, root cause hypotheses, Critical to Quality factors, and priority actions across Navy Medicine communities.
• Created repeatable feedback-to-action rhythms connecting survey findings to focus groups, working groups, leadership briefs, implementation trackers, and closeout products.
• Planned and managed enterprise focus groups with approximately 60 to 100 participants and 6 facilitators per effort.
• Guided cross-functional working groups of approximately 10 to 20 stakeholders per effort from problem identification through action planning, implementation tracking, and closure.
• Developed KPI frameworks, dashboards, survey summaries, analytical products, and executive-ready recommendations to monitor experience, service delivery, and workforce improvement priorities.
• Applied Lean Six Sigma and structured problem-solving methods to improve organizational performance and service delivery.

Clients: FEMA / EDA, USET Inc., BP Gulf Coast Restoration Organization, and BP Wind Energy

• Translated stakeholder needs, operational data, and complex recovery challenges into structured reports, decision-support products, and improvement tools for federal, Tribal, disaster recovery, and legal/compliance initiatives.
• Synthesized Tribal stakeholder input, outreach findings, and readiness research into actionable service-delivery insights for USET’s Tribal Resilience project, helping define resilience gaps, planning needs, and measurable priorities across 33 Tribal Nations.
• Developed executive and stakeholder-facing products that clarified recovery priorities, partner inputs, operational gaps, and progress across federal, territorial, Tribal, local, nonprofit, and private-sector partners.
• Conducted operational process evaluations that improved reporting workflows, integrated disparate data sources, and strengthened visibility across multi-partner recovery and compliance environments.
• Translated legal and operational stakeholder needs into structured tracking requirements for a BP Wind land lease compliance initiative, improving visibility, accountability, and decision support across a portfolio of approximately 1,500 contracts.
• Maintained documentation integrity, chain-of-custody controls, and stakeholder coordination during a high-scrutiny Deepwater Horizon legal evidence transfer involving external parties.