Brionna Curth
Portsmouth,VA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills honed at Luna Maya. Proven ability to enhance guest engagement and satisfaction through effective communication and service prioritization. Recognized for multitasking in high-pressure environments while maintaining a welcoming atmosphere and ensuring quality standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Luna Maya
09.2025 - Current
- Delivered exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere for guests.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Handled customer feedback effectively, resolving issues to enhance overall guest satisfaction and retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Host
Luna Maya
04.2024 - Current
- Welcomed and seated guests, ensuring efficient flow of dining experience.
- Managed reservation system to optimize seating capacity and reduce wait times.
- Provided menu information and recommendations to enhance guest satisfaction.
- Collaborated with kitchen staff to coordinate timely food delivery to tables.
- Monitored dining area for cleanliness and maintained a welcoming atmosphere.
- Assisted in training new hosts on protocols and service standards.
- Resolved guest inquiries and concerns promptly to maintain positive experiences.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Volunteer
CHKD
03.2024 - 05.2024
- Organized community events to promote engagement and awareness.
- Coordinated volunteer schedules, ensuring adequate coverage for all activities.
- Developed outreach materials to enhance communication with local stakeholders.
- Collaborated with team leaders to align goals with community needs and expectations.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Babysitter
Adrienne Curth
11.2018 - 09.2023
- Supervised children's activities, ensuring safety and engagement during playtime.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Managed daily routines, including meal preparation, nap times, and hygiene practices.
- Monitored health and safety protocols, quickly addressing any potential issues or accidents.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Education
High School Diploma -
Maury High School
Norfolk, VA05-2025
Dental Assisting Certification - Dental Carrers
Norfolk Technical Center
Norfolk, VA05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
Certification
- [Infection Control Certification]- [may, 2025]
- [Basic Life Support Certification]- [September, 2024]
- [Radiology Health and Safety certification]-[December, 2024]
Timeline
Server
Luna Maya
09.2025 - Current
Host
Luna Maya
04.2024 - Current
Volunteer
CHKD
03.2024 - 05.2024
Babysitter
Adrienne Curth
11.2018 - 09.2023
High School Diploma -
Maury High School
Dental Assisting Certification - Dental Carrers
Norfolk Technical Center