Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brisa Ramirez

Virginia Beach

Summary

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player.

Overview

6
6
years of professional experience

Work History

Sales Associate

Lowes Home Improvment
Brownsville
10.2023 - 05.2024
  • Responded promptly to customer inquiries via phone or email in a professional manner.
  • Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.

Sales Associate

Academy Sports + Outdoors
Brownsville
01.2022 - 07.2023
  • Tracked down hard-to-find apparel items for customers who requested them.
  • Identified customer complaints or issues and provided prompt solutions to resolve them.
  • Greeted customers upon entering the store to ensure they had a positive shopping experience.
  • Assisted customers in selecting apparel items that best fit their needs and preferences.
  • Organized clothing racks according to size, color, style or other criteria for easy identification by customers.

Retail Sales Associate

Skechers
Brownsville
03.2021 - 11.2021
  • Assisted customers with finding the right size, style, and color of shoe.
  • Demonstrated exceptional problem solving skills when dealing with customer complaints or issues.
  • Answered phone calls promptly and professionally while providing accurate information about store products and services.

Retail Sales Associate

Kohls
College Station
09.2020 - 01.2021
  • Filled orders according to defined standards using standard picking system.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Call Service Representative

Teleperformance
Brownsville
06.2018 - 01.2019
  • Solved large amounts of customer calls in a timely manner regarding customer concerns for healthcare options and resources. Main responsibilities were to provide answers and assistance and ensure customer satisfaction. Requirements for this role were to provide calling customers with doctor suggestions, product information for medication, and process monthly payments while obeying HIPPA laws.
  • Obtained ability to multi-task, set priorities, and manage time effectively.
  • Identified customers’ needs, clarify information, research each issue, and provide solutions and/or alternatives to build sustainable relationships and engage customers by taking the extra mile.
  • Refined in communicating by keeping conversations clear and productive while making a good impression by providing a sense of empathy as well as patience.

Education

Cosmetology Graduate -

Southern Careers Institute
Brownsville, TX
01.2020

Skills

  • Bilingual
  • Service excellence
  • Strong interpersonal skills
  • Flexibility and adaptability
  • Problem-solving
  • Complaint tracking
  • Fluent bilingualism
  • Customer service
  • Multitasking
  • Effective communication

Languages

Spanish
Native/ Bilingual

Timeline

Sales Associate

Lowes Home Improvment
10.2023 - 05.2024

Sales Associate

Academy Sports + Outdoors
01.2022 - 07.2023

Retail Sales Associate

Skechers
03.2021 - 11.2021

Retail Sales Associate

Kohls
09.2020 - 01.2021

Call Service Representative

Teleperformance
06.2018 - 01.2019

Cosmetology Graduate -

Southern Careers Institute

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Brisa Ramirez