Britani Mikell
Virginia Beach,VA
Summary
Goal-oriented Human Resources Specialist with 10 years of experience in training protocol development and policy implementation. Proven track record of improving operations, solving complex problems, and analyzing company needs to develop long-term personnel solutions. Skilled at building lasting relationships with key decision-makers, employees, and stakeholders to drive company goals and foster a collaborative work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Chugach Government Solutions
09.2023 - Current
- Supervise a team of three direct employees, providing HR support and services to over 800 employees within the division.
- Partner with senior leadership to establish and develop corporate and HR policies and procedures
- Respond to employee inquiries regarding benefits and other HR topics
- Process documentation for employee actions such as new hires, grievance resolutions and terminations
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Collaborate with management teams to identify staffing needs and develop recruitment strategies
- Exceptional organizational and multitasking abilities in handling diverse HR responsibilities within a government contract setting
- Proficient in managing employee records, benefits administration, and ensuring compliance with government regulations and contractual requirements
- Adept at conducting thorough employee onboarding, training, and development programs to enhance team efficiency
- Demonstrated expertise in maintaining confidentiality, promoting fairness, and supporting the well-being of the workforce
- Collaborated effectively with employees at all levels, utilizing strong interpersonal and communication skills to foster a positive workplace culture
- Play a pivotal role in aligning HR strategies with the company's goals and objectives, leveraging a solid foundation in fundamental business concepts
- Successfully implemented and managed HR policies, contributing to the overall success of the organization's government contract initiatives
Account Manager
MPSC | Paychex Inc
03.2022 - 09.2023
- Cultivated strong relationships with clients (internal and external) partners to deliver quality service, while also serving as a mentor for less experienced teammates
- Maintained an advanced working knowledge of multiple Paychex products, as well as industry, federal, and state policies and procedures on all HR related topics and issues
- Identifed and implemented opportunities for process improvements, while documenting all interactions for further development in the future
- Demonstrated advanced skill levels with multiple systems and software packages, which may include Salesforce, Paychex Flex, Core Advanced, etc
- Monitored outlook inbox, research and/or escalate, and respond to inquiries within 24-48 business hours
- Monitored onboarding and HR-related items pending approval and follow up as necessary to ensure a smooth onboarding process and to meet payroll deadlines
- Collaborated closely with clients to establish strong relationships and grasp the core objectives of their business, enabling the successful implementation of HR solutions that precisely meet their specific needs and align seamlessly with their overall business strategy
My Life Advisor
ADP
09.2021 - 03.2022
- Supported Major and Small business level clients by providing guidance and research in response to a wide variety of questions and issues presented by plan participants, managers, HR representatives as well as third-party vendors
- Performed routine tasks required to administer HR programs including but not limited to compensation, payroll, benefits, and leave (STD, FMLA, etc.)
- Facilitated benefits enrollment and orientation sessions for new employees, ensuring a smooth onboarding process
- Responded to employee inquiries regarding health insurance, retirement plans, and other benefits, providing clear and concise explanations
- Collaborated with insurance providers and vendors to resolve benefit-related issues and ensure timely delivery of services
- Implemented an employee benefits feedback system, gathering input from employees to improve the overall benefits package
- Workforce NOW platform
HR Generalist
Prufrex USA
11.2020 - 08.2021
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management
- Reviewed and screened applicant resumes to identify qualified candidates
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies
- Developed and executed a comprehensive recruiting strategy, utilizing various tools such as databases, social media, and HRIS systems to attract top-tier candidates
- Managed the processing of all short-term disability (STD), long-term disability (LTD), Family and Medical Leave Act (FMLA), and Workers Compensation claims, ensuring efficient and timely resolution
- Conducted employment verifications and maintained accurate records to ensure compliance with organizational policies and legal regulations
- Collaborated with the HR team to assist with employee benefits administration, including open enrollment, communication, and education
HR Assistant
Hampton Roads Community Health Center
07.2020 - 11.2020
- Collaborated with hiring managers to ensure accurate recruitment documentation Responded to HR inquiries and maintained digital employee records using HRIS tools such as Birddog and ADP- RUN
- Supported onboarding and talent management initiatives Administered compensation processes according to regulations
- Led new hire orientation, employee recognition programs, open house hiring events live and on zoom
- Utilized various applicant tracking systems to identify suitable candidates
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
Client Consultant
ADP
10.2018 - 07.2020
- Supported the small business account clients by managing their business using solutions, which could include troubleshooting and probing to resolving payroll issues
- Partnered with multiple business units and teams on troubleshooting and delivering a seamless client experience
- Stayed knowledgeable on various payroll skills, including federal and state compliance, standard operating procedures, administrative practices, and desktop support tools to develop and maintain the ability to support the clients
- Handled verifications of employment for organizations as well as collaborated with internal employment verification officials
- Assisted with employee benefits administration as needed
- Managed and updated employee information and performed various audits of personnel records within the HR Information System
- Collaborated with HR and finance teams to update and maintain payroll records, ensuring compliance with company policies and regulatory requirements
Education
Bachelor of Arts - Human Resources Management
Southern New Hampshire University
Hooksett, NH12-2026
Associate in Arts (A.A.) - Business Administration
University of Phoenix
Phoenix, AZ09.2021
Skills
- Employee Relations
- Recruitment and Talent Acquisition
- Onboarding and Offboarding
- Benefits Administration
- Payroll Processing
- Performance Management
- Policy Development and Implementation
- Compliance with Employment Laws and Regulations (eg, FMLA, ADA, EEO, FLSA)
- HRIS (Human Resources Information System) Management
- Training and Development
- Conflict Resolution and Mediation
- Succession Planning
Certification
- Certificate in Project Management (CAPM), Syracuse University
- Certification in Human Resources (aPHR), Syracuse University
- Google Data Analytics, Coursera
Militaryexperience
- Air National Guard, Langley Air Force base, Hampton, VA, 06/20, 05/22
- Air Force Reserves, Andrews Air Force base, Prince George County, MD, 09/19, 05/20
- Air Force, Seymour Johnson Air Force base, Goldsboro, NC, 02/09, 06/15
Timeline
Human Resources Specialist
Chugach Government Solutions
09.2023 - Current
Account Manager
MPSC | Paychex Inc
03.2022 - 09.2023
My Life Advisor
ADP
09.2021 - 03.2022
HR Generalist
Prufrex USA
11.2020 - 08.2021
HR Assistant
Hampton Roads Community Health Center
07.2020 - 11.2020
Client Consultant
ADP
10.2018 - 07.2020
- Certificate in Project Management (CAPM), Syracuse University
- Certification in Human Resources (aPHR), Syracuse University
- Google Data Analytics, Coursera
Bachelor of Arts - Human Resources Management
Southern New Hampshire University
Associate in Arts (A.A.) - Business Administration
University of Phoenix
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