Brittani Dean
Norton
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
8
8
years of professional experience
Work History
Chiropractic Assistant
Tester Chiropractic, LLC
Wise
02.2021 - 09.2024
- Performed routine clinical tasks to support patients and doctors.
- Answered patient questions regarding their care plan or billing inquiries.
- Kept patient rooms clean between services and removed used linens for laundering.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Prepared treatment rooms for patient examinations.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Operated therapeutic equipment under chiropractor supervision.
- Handled general office duties to support administrative staff during peak hours.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Checked out patients at end of visit, collecting any remaining balances due from them.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Assisted back office patient processes to reduce office wait times.
- Trained new staff on office procedures and patient care techniques.
- Facilitated patient communication, providing education on treatment plans.
- Communicated with insurance companies to facilitate proper billing procedures and collect payments.
- Provided support to patients experiencing pain or discomfort before or after treatment sessions.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Organized office supplies and ordered new items when necessary.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Provided administrative support, including answering phones and email correspondence.
- Processed patient payments and handled billing inquiries.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Compiled and organized patient records, ensuring confidentiality and compliance.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
Massage Therapist
Independant Contract
Wise
08.2016 - 05.2024
- Organized and maintained full schedule of appointments with clients of different ages and physical needs.
- Managed appointments through scheduling software systems with accurate records of services rendered.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
- Personalized massage services to craft customized sessions.
- Applied knowledge of anatomy, physiology, and kinesiology to inform massage techniques and avoid contraindications.
- Adhered strictly to all state laws governing massage therapy practice.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
Education
Bachelor of Science - Health Sciences
University of The People
Some College (No Degree) - Health Education
Mountain Empire Community College
Skills
- Office administration
- Appointment scheduling
- Insurance verification
- Effective communication
- Team collaboration
- Insurance billing
- Problem solving
- Electronic health records handling
- Data entry efficiency
- Billing support
- Insurance verification expertise
- Professionalism and ethics
- Effective written and verbal communication
- Detail-oriented approach
- Charting
- Front desk administration
- Marketing and promotion
- Active listening
- Time management mastery
- Medical terminology proficiency
- Medical front desk management
- Microsoft Office Suite
- Telephone etiquette
- Self motivation
- Multitasking capacity
References
References available upon request.
Timeline
Chiropractic Assistant
Tester Chiropractic, LLC
02.2021 - 09.2024
Massage Therapist
Independant Contract
08.2016 - 05.2024
Bachelor of Science - Health Sciences
University of The People
Some College (No Degree) - Health Education
Mountain Empire Community College