BRITTANY BELL
Suffolk
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2027
2027
years of professional experience
Work History
Housekeeper
Hampton Inn By Hilton
Suffolk, VA
- Cleaned guest rooms and common areas to maintain high cleanliness standards.
- Managed laundry operations, ensuring timely delivery of fresh linens and towels.
- Restocked supplies and amenities to enhance guest experience and satisfaction.
- Assisted in training new staff on cleaning protocols and safety procedures.
Warehouse Assistant
Amaozon
Suffolk, VA
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Conducted quality checks on incoming and outgoing shipments to ensure compliance with standards.
- Assisted in maintaining accurate inventory records using warehouse management systems.
- Collaborated with team members to optimize workflow and improve operational efficiency.
Customer Service Representative
Kelly Services
01.2018 - Current
- Interact with customers in response to inquiries, concerns, and requests about products and services
- Gather customer/product information and determine the issue by analyzing the symptoms
- Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
- Research using available resources, including article database systems
- Complete required training to stay current with system information, changes, and updates
- Participate in frequent 1:1/classroom video coaching sessions with leadership
Customer Service Representative
Conduent
01.2019 - 01.2020
- Improves participant decision-making process by advising participants on plan provisions in two or more of the following areas: health and welfare plans, retirement plans, employee development, payroll and other HR programs
- Completes transaction(s) related to the customer’s inquiry with limited supervision while meeting timeliness and accuracy standards
- Documents call by creating detailed notes in the case management system
- Completes callbacks in a timely manner and escalating as appropriate
- Adheres to call center metrics and guidelines within established procedures
- Explains the appropriate participant forms and provides guidance on completion.
Production Associate
LifeTouch
01.2019 - 01.2019
- Receive and open customer orders and enter customer information into business systems by keying and scanning
- Verify that customer images match accompanying paperwork; correct discrepancies
- Enhance images by retouching, editing, color correction using various internal and external software applications
- Use basic judgement, decision-making, problem identification, problem solving and standard work to meet individual and team quality standards.
Customer Service Representative
Sutherland
01.2018 - 01.2018
- Perform all data entry related tasks including sorting, proofing and updating
- Maintain data files accurately
- Review data for completeness and accuracy
- Update data in a timely and accurate manner as to avoid backlogs
- Maintain operations by following policies and procedures; reporting needed changes
- Maintain customer confidence and protects operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed.
Home Childcare
01.2016 - 01.2018
- Monitored and supervised children
- Helped children maintain good hygiene and changed diapers
- Created a schedule to make sure children had adequate rest, food and intellectual stimulation
Head Cashier
Lowe’s
01.2015 - 01.2015
- Obtained and evaluated all relevant information to promptly and adequately resolve inquiries and complaints
- Kept records of customer interactions and transactions
- Recorded details of inquiries, actions taken, comments, and complaints
- Communicated and coordinated with internal departments.
Customer Service Manager
Walmart
01.2013 - 01.2015
- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Ensures availability of merchandise and services while maintaining inventories
- Achieves financial objectives scheduling expenditures; analyzing variances; initiating corrective actions; meeting and exceeding sales quotas
Education
High School Diploma -
Tallwood High School
Virginia Beach, VA06-2012
Skills
- Active Listening
- Account Management
- Retail Sales Customer Service
- High-Volume Environments
- Documenting Calls
- Transactions Reconciliation
Timeline
Customer Service Representative
Conduent
01.2019 - 01.2020
Production Associate
LifeTouch
01.2019 - 01.2019
Customer Service Representative
Kelly Services
01.2018 - Current
Customer Service Representative
Sutherland
01.2018 - 01.2018
Home Childcare
01.2016 - 01.2018
Head Cashier
Lowe’s
01.2015 - 01.2015
Customer Service Manager
Walmart
01.2013 - 01.2015
Housekeeper
Hampton Inn By Hilton
Warehouse Assistant
Amaozon
High School Diploma -
Tallwood High School