Brittany Cassis

• Led team in executing operational strategies to enhance guest satisfaction and service quality.
• Streamlined front desk operations, improving check-in efficiency and reducing wait times for guests.
• Developed training programs for new staff, ensuring adherence to Hyatt's service standards and protocols.
• Conducted regular performance evaluations, providing constructive feedback to foster employee development and engagement.
• Coordinated marketing campaigns to promote hotel amenities, driving increased occupancy during peak seasons.
• Analyzed customer feedback data to identify areas for service improvement and implemented corrective measures.
• Managed inventory control for supplies and equipment, ensuring optimal stock levels for uninterrupted operations.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Increased sales through effective merchandising strategies and targeted promotions.
• Inspect rooms daily
• Cover departments when needed

• Led daily operations to ensure exceptional guest service and satisfaction.
• Developed training programs to enhance staff performance and operational efficiency.
• Resolved problems promptly to elevate customer approval.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Completed Invoices
• Inspected rooms daily
• Helped manage budgets
• Helped General Manager with P&Ls
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Managed team schedule with eye for coverage needs and individual strengths.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
• Mentored and motivated team members to achieve challenging business goals.
• Managed budget implementations, employee evaluations, and contract details.
• Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
• Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
• Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
• Resolved customer complaints with professionalism, restoring trust and loyalty.
• Implemented customer feedback system, leading to improved service offerings.

Housekeeping manager then promoted to AGM same location

• Supervised daily housekeeping operations, ensuring cleanliness and adherence to brand standards.
• Developed and implemented training programs for housekeeping staff, enhancing team efficiency and service quality.
• Coordinated inventory management of cleaning supplies and equipment, optimizing resource allocation and usage.
• Conducted regular inspections of guest rooms and public areas, maintaining high standards of cleanliness and safety compliance.
• Resolved guest complaints related to housekeeping services promptly, improving overall customer satisfaction ratings.
• Managed scheduling for housekeeping personnel, ensuring adequate coverage during peak occupancy periods.
• Collaborated with maintenance department to address facility issues impacting cleanliness or guest experience effectively.
• Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
• Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
• Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
• Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
• Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
• Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.

Front desk manager then promoted to housekeeping manager same location