Brittany Douglas
Henrico,VA
Summary
Results-driven healthcare operations and governance professional with 12+ years of experience leading cross-functional process improvement, documentation governance, operational implementation, and regulatory compliance initiatives within healthcare, federal, and highly regulated environments. Skilled at partnering with executive leadership, operational stakeholders, and cross-functional teams to drive strategic initiatives, standardize workflows, improve organizational governance, and implement scalable operational solutions supporting medical policy and healthcare operations. Demonstrated expertise in project coordination, governance development, operational transformation, executive reporting, SOP and document lifecycle management, stakeholder engagement, workflow optimization, and regulatory alignment with CMS and healthcare policy standards. Recognized for strong executive presence, organizational leadership, communication skills, and ability to manage sensitive operational initiatives while balancing strategic priorities, process improvement, and organizational change management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Standard Operating Procedure (SOP) Analyst
CVS HEALTH / AETNA- Medical Pre-Payment Policy Solutions (MPPS)
12.2025 - Current
- Lead enterprise-wide documentation governance and SOP standardization initiatives supporting Medical Pre-Payment Policy Solutions (MPPS) operations.
- Partner with leadership, operational stakeholders, and cross-functional teams to redesign and standardize operational documentation, workflows, and governance processes across multiple business units.
- Support implementation planning for new documentation governance structures, change management workflows, annual review cycles, and document lifecycle management processes.
- Coordinate cross-functional initiatives involving medical policy, clinical operations, compliance, coding, and operational support teams to improve workflow consistency and organizational alignment.
- Develop centralized SOP governance frameworks, document repositories, Wiki site structures, and operational tracking mechanisms supporting enterprise knowledge management initiatives.
- Facilitate stakeholder meetings, requirements gathering sessions, workflow reviews, and operational planning discussions supporting process improvement and implementation efforts.
- Prepare executive-ready summaries, governance proposals, implementation plans, and operational communications for leadership review and decision-making.
- Drive process standardization efforts by identifying workflow gaps, operational inconsistencies, governance risks, and documentation improvement opportunities.
- Supporting standardization initiatives impacting multiple MPPS operational workflows.
- Collaborate with leadership on strategic operational initiatives related to workflow optimization, implementation readiness, and organizational process transformation.
- Support operational governance planning for document revision control, annual review management, audit readiness, and change management processes.
- Serve as a strategic operational resource supporting organizational alignment, implementation planning, and cross-functional collaboration initiatives.
Standard Operating Procedure & Documentation Analyst (Management Analyst)
U.S Food and Drug Administration (FDA)
01.2023 - 07.2025
- Designed and maintained over 150 SOPs, procedural manuals, and audit-support documents ensuring alignment with FDA 21 CFR and CMS requirements.
- Conducted workflow observations and SME interviews to capture tacit knowledge and create version-controlled documentation improving audit readiness by 20%.
- Coordinated with Quality Assurance and Human Resources teams to approve, publish, and track SOP updates through controlled document-management systems.
- Created flowcharts, checklists, and templates standardizing operations across five divisions: reduced document turnaround time by 18%.
- Supported internal and external audits by maintaining version histories and compliance logs.
SOP & Regulatory Documentation Manager
Adecco Group- Healthcare Operations Division
02.2021 - 12.2022
- Authored and updated SOPs and quality system procedures for clinical and compliance operations to meet client and federal standards.
- Partnered with Regulatory Affairs and Operations leaders to analyze process inefficiencies and implement standardized workflows.
- Developed centralized SOP library and audit-tracking dashboards improving visibility of document lifecycle and version control.
- Led training sessions on SOP access, interpretation, and document management best practices.
- Benchmarked provider process performance against Medicaid best practices to inform workflow redesign.
Process & Compliance Documentation Specialist
Virginia Department for Aging and Rehabilitative Services
04.2020 - 02.2021
- Created statewide operational SOPs and templates to standardize program certification and performance tracking processes.
- Ensured alignment with CMS guidelines and state healthcare policies by conducting gap analyses and literature reviews.
- Supported training and rollout of new documentation standards for field staff and program managers.
Compliance & Policy Analyst
VCU Health System
04.2019 - 04.2020
- Drafted and maintained SOPs for employee relations and clinical compliance functions covering FMLA, ADA, and EEO protocols.
- Partnered with HR and Compliance departments to prepare audit-ready documentation and conduct policy reviews for procedural accuracy.
Process Documentation Advisor
Randstad- Workforce Operations & Compliance
08.2018 - 03.2019
- Authored and standardized process documentation and templates to enhance reporting accuracy across multi-state HR and healthcare accounts.
- Streamlined SOP review cycles, reducing reporting defects and improving consistency by 25%.
Documentation Coordinator & Process Analyst
Exclusive Staffing- Federal & Healthcare Contracts
01.2013 - 07.2018
- Managed document control for federal compliance audits and regulatory submissions.
- Created checklists and procedural guides to ensure workflow consistency and traceability across departments.
Education
Master of Public Administration (MPA) -
University of Phoenix
12.2024
Bachelor of Science - Human Resource Management
ECPI University
11.2022
Skills
Project & Collaboration Tools Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) SharePoint Microsoft Teams Asana Smartsheet Quickbase OneNote Adobe Acrobat Pro Governance & Operational Management SOP Governance Document Lifecycle Management Workflow Standardization Governance Tracking Change Management Support Operational Reporting Action Item Tracking Audit Readiness Version Control Project Implementation & Process Improvement Project Coordination Cross-Functional Process Design Workflow Documentation Process Mapping Operational Readiness Continuous Improvement Gap Analysis Root Cause Analysis Data & Reporting Tools Power BI Tableau Excel Reporting & Dashboards Documentation & Knowledge Management Technical Writing Knowledge Management Visio Lucidchart Executive Communications Training Documentation Enterprise Systems Workday PeopleSoft ServiceNow Veeva Vault Healthcare & Regulatory Knowledge Medical Policy Operations CMS Guidelines Healthcare Compliance HIPAA Awareness FDA 21 CFR Alignment Methodologies Lean Six Sigma Methodologies Governance Framework Development Operational Change Management
Certification
Project Management | Implementation Support | Operational Governance | Executive Stakeholder Support | Medical Policy Operations | Strategic Initiatives | Healthcare Operations | Regulatory Implementation | Cross-Functional Coordination | Business Process Improvement | Governance Frameworks | Operational Readiness | Change Control | Document Lifecycle Management | Continuous Improvement | Risk Mitigation | Action Item Tracking | Operational Reporting | Workflow Governance
Timeline
Standard Operating Procedure (SOP) Analyst
CVS HEALTH / AETNA- Medical Pre-Payment Policy Solutions (MPPS)
12.2025 - Current
Standard Operating Procedure & Documentation Analyst (Management Analyst)
U.S Food and Drug Administration (FDA)
01.2023 - 07.2025
SOP & Regulatory Documentation Manager
Adecco Group- Healthcare Operations Division
02.2021 - 12.2022
Process & Compliance Documentation Specialist
Virginia Department for Aging and Rehabilitative Services
04.2020 - 02.2021
Compliance & Policy Analyst
VCU Health System
04.2019 - 04.2020
Process Documentation Advisor
Randstad- Workforce Operations & Compliance
08.2018 - 03.2019
Documentation Coordinator & Process Analyst
Exclusive Staffing- Federal & Healthcare Contracts
01.2013 - 07.2018
Master of Public Administration (MPA) -
University of Phoenix
Bachelor of Science - Human Resource Management
ECPI University
CORE COMPETENCIES
- Healthcare Operations Strategy
- Project Coordination & Implementation
- Governance & Change Management
- Medical Policy Operations
- Cross-Functional Stakeholder Management
- Executive Reporting & Leadership Support
- Operational Process Improvement
- SOP Governance & Document Control
- Workflow Optimization
- Regulatory & CMS Alignment
- Strategic Communications
- Organizational Change Initiatives
- Risk Identification & Mitigation
- Operational Readiness
- Process Standardization
- Continuous Improvement Initiatives