Brittany Erestain
Norfolk
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Crudo Nudo
06.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server/Bartender
Alkaline
03.2019 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Shift Supervisor
Starbucks
09.2011 - 03.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Salem
Virginia Beach, VA06-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Service prioritization
- Check payment processing
- Team player
- Adaptable and flexible
Languages
English
Timeline
Server/Bartender
Crudo Nudo
06.2021 - Current
Server/Bartender
Alkaline
03.2019 - 06.2021
Shift Supervisor
Starbucks
09.2011 - 03.2019
High School Diploma -
Salem
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