Brittany Graham
Unionville,Virginia
Summary
At the Association of Social Work Boards, I coordinate examination development projects, enhancing workflow efficiency and project delivery by adeptly managing multiple priorities. My expertise in spreadsheet tracking and exceptional conflict resolution skills led to significant improvements in stakeholder engagement and process optimization, achieving high satisfaction standards.
Overview
18
18
years of professional experience
Work History
Examination Development Project Coordinator
Association of Social Work Boards
04.2013 - Current
- Coordinates examination development content in both the item banking system and the test vendor databases to ensure accurate and efficient workflow processes
- Orders test preparation materials as requested and assists with reviewing those materials and comparing them to the ASWB exams and exam products
- Generates post-meeting and other program related reports to support examination development
- Coordinates Examination Committee appointments, schedules, goals, and online and on-site Examination Committee activities
- Coordinates the form review process,including the preparation of form review materials, and facilitation of online and on-site form review activities
- Manages the preparation of materials for examination-related meetings and activities (i.e. PIR and reclassification)
- Maintains records and other support materials necessary for the effective functioning of the Examination Committee, including preparing items to be reviewed and tracking volunteer attendance for continuing education credits
- Reconciles post-meeting database contents with hard-copy review materials; conducts related reconciliation processes as directed
- Maintains exam development supplies and materials (i.e. folders, paper, committee supply bags, form booklets, etc.)
- Participates in evaluation of the exam development program as needed and engages in ongoing analysis of existing processes to facilitate efficient workflow
- Assists with potential examination breach investigations as assigned
- Assists with the preparation of exam development materials and products, item writer guide, study guides, practice exams, and other departmental products and initiatives, etc.
- Coordinates the functionality review of examinations prior to publication
- Manages the creation of forms and documents related to copyrighting examinations and follows protocols set for the by the U.S. copyright office
- Conducts quarterly, systematic reviews of content related to exam development on the ASWB website to ensure accuracy and currency
- Uses knowledge of the association to answer questions related to exam development as needed
- Assist with editing and/or proofreading examination items
- Attends related regulatory and professional conferences and staffs exhibit booths as needed
- Keeps projects on schedule by managing deadlines and adjusting workflows.
- Liaison between departments to facilitate communication and keep appropriate parties updated on volunteer and meeting details
- Supervises multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept organization and client information confidential, adhering to data safety measures.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Monitored project progress, identified risks and took corrective action as needed.
- Verified quality of deliverables and content
- Maintained open communication by presenting regular updates on project statuses
- Sourced, vetted and managed vendors needed to accomplish project goals.
Candidate Services Representative
Association of Social Work Boards
04.2007 - 04.2013
- Maintained high candidate satisfaction standards to meet or exceed targets.
- Provided phone support to ASWB candidates and handled questions appropriate to the duties of the Candidate Services Representative, transferred candidates to appropriate departments
- Answered questions about examination registration, administration, ASWB products, as well as general questions about social work licensure
- Scanned and processed incoming mail for the department
- Processed candidate requests associated with registration and administration
- Participated in program testing
- Processed incident reports in a timely, effective, and professional manner
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize candidate needs.
- Trained new personnel regarding department operations, policies and services.
- Provided excellent candidate care by responding to requests, assisting with questions, and the registration process
- Collaborated with staff members to enhance candidate service experience and exceed team goals through effective candidate satisfaction rates.
Education
High School Diploma -
Cambridge Academy
Ocala, FL06-2004
Skills
- Spreadsheet tracking
- Performance monitoring
- Critical thinking
- Conflict resolution
- Documentation management
- Decision-making
- Attention to detail
- Flexible and adaptable
- Project scheduling
- Organizational performance
- Volunteer management
- Event planning and execution
- Public speaking
- Meeting facilitation
Timeline
Examination Development Project Coordinator
Association of Social Work Boards
04.2013 - Current
Candidate Services Representative
Association of Social Work Boards
04.2007 - 04.2013
High School Diploma -
Cambridge Academy
Similar Profiles
RACHEL K. BARELARACHEL K. BARELA
President at St. Cloud State University Social Work AssociationPresident at St. Cloud State University Social Work Association
Lisa BenitezLisa Benitez
Exam Administration Supervisor at Association Of Social WorkExam Administration Supervisor at Association Of Social Work
Elizabeth YorkElizabeth York
Senior Risk Management Consultant at Texas Association of School Boards, IncSenior Risk Management Consultant at Texas Association of School Boards, Inc