BRITTANY GRIGG
Franklin,VA
Summary
I have a strong understanding of the sales process. I excel at generating leads, building client relationships and brand loyalty which results in closing deals. I am a quick learner who has strong people skills with an ability to relate to clients on a personal and professional level.
Professional with strong background in retail management, prepared to lead teams and drive store performance. Skilled in inventory control, customer service, and staff training. Known for fostering collaboration and adapting to changing needs to achieve results. Highly reliable with strategic approach to problem-solving.
Overview
8
8
years of professional experience
Work History
Retail Supervisor
Bath & Body Works
07.2024 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and developed team members on product knowledge and customer service standards.
- Managed inventory control systems, optimizing stock levels and reducing discrepancies.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and displays.
- Led staff meetings focused on performance improvements and team motivation initiatives.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Entreprenuer
Etsy
03.2020 - Current
- Developed unique product lines to enhance market presence and customer engagement.
- Managed end-to-end operations, ensuring timely fulfillment and quality control across all orders.
- Collaborated with marketing teams to create targeted campaigns that increased brand visibility.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Interacted well with customers to build connections and nurture relationships.
Plumbing Assistant
T.W Brooks Plumbing
05.2023 - 07.2024
- Assisted in installation and repair of plumbing systems and fixtures.
- Maintained accurate inventory records for plumbing supplies and tools.
- Supported adherence to safety protocols during all plumbing operations.
- Implemented quality control measures to ensure compliance with industry standards.
- Measured and cut pipes according to project specifications under supervision of journeyman plumber.
- Contributed to successful project completion by accurately measuring, cutting, and assembling pipes according to specifications.
- Assisted lead plumber with developing accurate estimates for clients based on scope of work and materials needed, resulting in clear expectations from both parties.
Sales Associate
Bath and Body Works
04.2018 - 05.2023
- Enhanced customer satisfaction through personalized service and product knowledge.
- Developed and maintained strong relationships with clients to foster repeat business.
- Trained new team members on sales techniques and company policies.
- Managed inventory levels, ensuring timely restocking of merchandise.
- Implemented promotional displays to increase product visibility and sales volume.
- Analyzed sales data to identify trends and inform strategic decisions.
- Collaborated with management to optimize store layout for improved customer flow.
- Led weekly team meetings to discuss performance goals and share best practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Associates - General Education
Tidewater Community College
Chesapeake, VA01.2016
Diploma -
Grassfield High School
Chesapeake, VA01.2014
Skills
- Task delegation
- Store organization
- Inventory control
- Staff training and development
- Store operations
- Customer service management
- Cash handling oversight
- Technology proficiency
- Handling complaints
- Product merchandising
- Blueprint reading
- Job site safety
- Hand tool use
- Equipment safety
- Materials handling
- Safety practices
- Strategic thinking
Timeline
Retail Supervisor
Bath & Body Works
07.2024 - Current
Plumbing Assistant
T.W Brooks Plumbing
05.2023 - 07.2024
Entreprenuer
Etsy
03.2020 - Current
Sales Associate
Bath and Body Works
04.2018 - 05.2023
Associates - General Education
Tidewater Community College
Diploma -
Grassfield High School