Brittany Hamilton
Virginia Beach
Summary
Experienced mental health professional with strong foundation in therapeutic techniques and client-centered care. Adept at fostering collaborative environment to achieve optimal outcomes and seamlessly adapting to changing needs. Skilled in individual therapy, crisis intervention, and treatment planning, while maintaining high ethical standards and integrity. Reliable team player with focus on delivering impactful, results-driven support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outpatient Therapist
Canary Counseling LLC
05.2025 - Current
- Conducted comprehensive assessments to identify patient needs and develop individualized treatment plans.
- Implemented evidence-based therapeutic interventions to enhance patient coping strategies and emotional well-being.
- Monitored patient progress, adapting treatment plans based on ongoing evaluations and feedback.
LMHP-R
Commonwealth Community Development Services
09.2024 - Current
- Develop individualized treatment plans based on assessment findings, incorporating evidence-based practices.
- Conducted comprehensive assessments to evaluate patient needs and determine appropriate care plans.
- Conducted thorough assessments to identify client challenges and establish therapeutic goals.
- Facilitated individual therapy sessions, fostering supportive environments for emotional healing.
Outpatient Therapist
Inspired To Grow LLC
03.2024 - 03.2025
- Enhanced client well-being by developing personalized treatment plans and providing individual, group, and family therapy.
- Improved patient outcomes through the implementation of evidence-based therapeutic interventions tailored to each client''s needs.
- Strengthened communication between patients, families, and medical professionals by collaborating with multidisciplinary teams for comprehensive care.
- Increased client satisfaction rates with empathetic counseling approaches that fostered trust and rapport in therapeutic relationships.
- Conducted thorough assessments for new patients, identifying appropriate diagnoses and developing targeted treatment goals.
QMHP-A/C
Gateway Services, LLC
05.2022 - 05.2024
- Provides intensive crisis services in a one-to-one setting for individuals experiencing a crisis with emphasis on linking the individual to services and coordinating care
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Coordinates and provides transportation to services and medical appointments as needed
- Coordinates scheduling of appointments with the individual and family
- Provides 24-hour crisis intervention and support for the individual and family as necessary
- Documents all service delivery in a timely manner as required by the Department of Behavioral Health and Developmental Services
- Maintains regular and ongoing contact with referring agencies, as well as other agencies involved in delivering services to the individual and his/her family
- Actively coordinates and plans discharge and aftercare plans
- Attends interagency meetings and supervision sessions ,participates in orientation, in-service training, and conferences as scheduled
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
MSW Intern/Case Manager
Village Mindset LLC
05.2022 - 02.2024
- Screening potential employees' resumes and application forms to identify suitable candidates to fill company job vacancies
- Organizing interviews with shortlisted candidates
- Coordinating and hosting new intern orientations
- Developing and completing budget templates
- Shadowing therapy sessions
- Providing case management services
- Assisted in conducting needs assessments to identify key areas of service needs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Provided support to social service clients in navigating available resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Completed psychosocial evaluations and needs assessments.
- Developed individual treatment plans and provided counseling to patients.
Administrative Coordinator
RHA Health Services LLC
05.2021 - 03.2022
- Type documents, forms, and spreadsheets, distributing mail, answering office phones and greeting visitors, reviewing work logs
- Providing training and technical support to staff, reviewing, approving, and entering all time sheets and expense report submissions
- Obtain or confirm patient information
- Schedule appointments w/ the therapists/psychiatrists
- Calculate and discuss patient financials
- Process enrollments and verify client insurance
Centralization/Billing Customer Service Representative
Carolina Home Medical
01.2019 - 04.2021
- Communicate with patients regarding Cpap and Oxygen orders
- Verify patients insurance
- Review documents for patient qualification
- Obtain or confirm patient information
- Schedule appointments w/ the Respiratory Therapist for Cpap setup
- Fax Dr’s offices, Sleep labs, etc for documents
- Scan paperwork and send orders to the store for processing
- Calculate and discuss patient financials
- Process third party billing claims and blood pressure monitors
- Obtain oral/incontinence recertification paperwork
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained accurate patient charts and medical records.
- Investigated and resolved customer inquiries and complaints quickly.
Guest Service Representative
Courtyard By Marriott
01.2019 - 01.2020
- Communicate with the housekeeping and maintenance departments to ensure prompt responses to guests' needs
- Answer guest calls and record details of each conversation for future follow-up
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc
- Collect payment for room charges and other fees
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Processed guest check-ins and check-outs following procedures for fast turnover.
Public Health Summer Intern
Lucille W. Gorham Intergenerational Center
05.2018 - 07.2018
- Provided extensive clerical support to manage correspondence, files and communications.
- Developed innovative programs and activities based on analysis of community needs and interests
- Referred residents and families to community resources to improve well-being and quality of life
- Assisted executive staff with annual reports for the department of Student Affairs
- Helped develop community awareness and outreach programs targeting specific demographics or health issues.
- Engaged members of public in available resources through friendly and knowledgeable support.
- Assisted with planning and implementation of special events.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Prepared outgoing correspondences and responded to telephone inquiries promptly.
Education
Master of Science - Social Work
Walden University
02.2024
Bachelor of Science - Public Health
East Carolina University
05.2018
Skills
- Microsoft Office expertise
- Billing expertise
- Medical record analysis
- Client case management
- Program design and implementation
- Analytical problem resolution
- Effective interpersonal communication
- Accurate clinical documentation
Certification
- First Aid/CPR Certified
- Prepare/Enrich Facilitator
- Qualified Mental Health Professional-Adults/Children)
- Trauma Informed Coach
- Human Rights Consultant
Timeline
Outpatient Therapist
Canary Counseling LLC
05.2025 - Current
LMHP-R
Commonwealth Community Development Services
09.2024 - Current
Outpatient Therapist
Inspired To Grow LLC
03.2024 - 03.2025
QMHP-A/C
Gateway Services, LLC
05.2022 - 05.2024
MSW Intern/Case Manager
Village Mindset LLC
05.2022 - 02.2024
Administrative Coordinator
RHA Health Services LLC
05.2021 - 03.2022
Centralization/Billing Customer Service Representative
Carolina Home Medical
01.2019 - 04.2021
Guest Service Representative
Courtyard By Marriott
01.2019 - 01.2020
Public Health Summer Intern
Lucille W. Gorham Intergenerational Center
05.2018 - 07.2018
Bachelor of Science - Public Health
East Carolina University
Master of Science - Social Work
Walden University
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