Brittany Mabe
Chesapeake
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Online Customer Service Manager
Flourish Inc
01.2011 - Current
- Interacts with customers via email and live chat support.
- Monitors service staff performance and provided feedback for improvement.
- Coordinates with other departments to maintain streamlined and productive workflow.
- Hires, trains and supervises team of service staff members to meet business goals.
- Developes and maintains positive relationships with customers to build rapport and trust.
- Resolves customer complaints in professional and timely manner.
Cheerleading Coach
Greenbrier middle school
05.2019 - 01.2024
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Taught range of sport-specific skills with optimal safety standards.
Photographer
JoLeigh Photography
01.2012 - 01.2017
- Created Joleigh Photograhy, LLC.
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location shoots.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
Education
Some coursework completed -
Radford University
01.2006
High School Diploma - undefined
Kellam high school
01.2004
Skills
- Customer Service Management
- Work Planning and Prioritization
- Inventory Management
- Service Quality Management
- Schedule Management
- After-sales support
- Technical Support
- Interpersonal Relationships
- Critical Thinking
- Reliable and Responsible
- Supply Ordering
- Proficient in Microsoft Office
References
Upon Request
Timeline
Cheerleading Coach
Greenbrier middle school
05.2019 - 01.2024
Photographer
JoLeigh Photography
01.2012 - 01.2017
Online Customer Service Manager
Flourish Inc
01.2011 - Current
Some coursework completed -
Radford University
High School Diploma - undefined
Kellam high school
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