Brittany McDaniel
Richmond,VA
Summary
Innovative Customer Success Manager recognized for exceptional performance and leadership. With expertise in Salesforce and Sandler Sales methodology, delivering impactful solutions that drive customer satisfaction and growth.
In my free time I enjoy fostering dogs, doing pottery, and surfing.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Gusto Payroll
03.2024 - Current
- Managed a book of business focused on platform orientations, trainings, retention, and upselling opportunities. Worked with customers through all stages of their time on the platform. Over the years I consistently performed above 100% metric expectations and received 4 promotions in that time.
- Volunteered to work on 3 start-up workstreams which experimented in offering new products and processes to our customers like "Gusto Global" payroll, "F90" platform orientation presentations, and "Winback" account reactivation's. These workstreams were extremely successful and implemented into our broader team permanently.
- Enrolled in AI training classes to learn how to successfully use AI programs like Claude, Granola, Notion, and Gemini in my daily workflows. Using these tools has helped me save an average 2 hours per day in admin work.
Platform Sales
Gusto Payroll
09.2021 - 03.2024
- Used Sandler Sales methodology in both inbound and outbound calls with prospective customers. Owned the full sales cycle from prospecting all the way to closing and onboarding the customer onto the platform.
- Consistently performed in the top 5% of our team based on ARR and dial metrics.
- Towards the end of my time on the team, I helped spearhead an entirely new role called Partner House Account Management with 2 other colleagues. We created and wrote the SOP's for the role, which now successfully employs over 15 Account Managers.
Wholesale Account Manager
The Tea Spot
03.2019 - 08.2021
- Responsible for managing a book of business of current wholesale customers, while also prospecting with local businesses for new account opportunities.
- Volunteered at over 10 events sponsored by the company to help market our product, spread brand awareness, and give back to the community. Some events included One Tree Planted, Bolder Boulder, and more.
Education
Bachelor of Science - Marketing
James Madison University
Harrisonburg, VASkills
- Salesforce
- Claude
- Google Suite
- Notion
- Gemini
- Pipeline Management
- Sandler Sales
- Objection Handling
- Staff mentoring & leadership
- Work Planning and Prioritization
Timeline
Customer Success Manager
Gusto Payroll
03.2024 - Current
Platform Sales
Gusto Payroll
09.2021 - 03.2024
Wholesale Account Manager
The Tea Spot
03.2019 - 08.2021
Bachelor of Science - Marketing
James Madison University