Brittany Painter
Bedford
Summary
Dynamic manager with a proven track record at Hangout, excelling in team leadership and customer service. Enhanced operational efficiency through process improvements, resulting in increased productivity. Skilled in inventory management and adept at multitasking, fostering a loyal clientele through exceptional service and strong communication.
Overview
10
10
years of professional experience
Work History
Manager
Hangout
06.2021 - Current
- Oversaw daily operations, ensuring optimal workflow and team productivity.
- Implemented process improvements that increased efficiency in service delivery.
- Managed inventory levels, optimizing stock to reduce waste and costs
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Overseen Monetary deposits and banking
- Coordinated special events, tailoring beverage selections to meet client specifications and preferences.
- Streamlined bar processes, improving efficiency during peak service hours through effective workflow management.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
Bartender
Wolfs Den
12.2019 - 08.2020
- Crafted and served a diverse range of cocktails and beverages for customers.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Provided exceptional customer service, enhancing guest experience through attentiveness and product knowledge.
- Trained new staff in bartending techniques and operational protocols to ensure consistency.
- Managed inventory levels, placing orders to maintain stock availability while minimizing waste.
- Developed signature drink recipes that increased customer engagement and repeat business.
- Implemented efficient workflow processes that reduced wait times during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Blind Bills
05.2018 - 10.2019
- Collaborated with kitchen staff to coordinate food and beverage pairings for special events.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
The Q
01.2016 - 05.2018
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Led operational teams to enhance service delivery and improve customer satisfaction.
- Developed training programs for staff to improve efficiency and consistency in performance.
- Streamlined inventory management processes, reducing waste and optimizing resource allocation.
- Implemented standard operating procedures to ensure compliance with safety regulations and quality standards.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted regular quality checks on drinks to ensure consistency and adherence to standards.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
High School Diploma -
James River High School
Buchanan, VA06-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Computer skills
- Adaptability and flexibility
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Customer relationship management
- Good judgment
Timeline
Manager
Hangout
06.2021 - Current
Bartender
Wolfs Den
12.2019 - 08.2020
Bartender
Blind Bills
05.2018 - 10.2019
Bartender
The Q
01.2016 - 05.2018
High School Diploma -
James River High School