BRITTANY SHELNUTT
Chesapeake
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning.
Overview
6
6
years of professional experience
Work History
Claims Analyst 2
Mutual Of Omaha Insurance Company
Omaha
07.2023 - Current
- Advised customers on filing requirements, documentation needed, and other matters pertaining to their claims.
- Ensured compliance with federal and state regulations governing insurance industry operations.
- Reviewed documentation to assess accuracy and completeness of claims submissions.
- Assessed medical records for coverage eligibility and benefit accuracy.
- Assisted in the development and implementation of claims procedures to improve efficiency.
- Documented all claims activities clearly and concisely in the claims management system.
Customer Service Representative
QVC
Chesapeake
08.2021 - 07.2023
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service Specialist
Home Depot
Chesapeake
08.2020 - 08.2021
- Helped customers open accounts, make deposits, update information and carry out range of routine actions
- Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols
- Answered customers' questions and addressed problems and complaints in person and via phone
- Shared detailed information regarding special orders and options to help customers make decisions
- Consulted with customers regarding delivery needs, addressing route concerns.
Server
Lockside Restaurant
Chesapeake
06.2019 - 09.2020
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
- Maintained accuracy while handling payments of up to $[800], giving change and printing receipts with pos system
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Answered phones politely and promptly, accurately recording and confirming reservations.
Server
Redbones restaurant
Chesapeake
08.2019 - 03.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Upsold customers and optimized table-turns, outperforming wait staff.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
Skills
- Claims processing
- Customer advisement
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Analytical thinking
- Coverage determination
Timeline
Claims Analyst 2
Mutual Of Omaha Insurance Company
07.2023 - Current
Customer Service Representative
QVC
08.2021 - 07.2023
Customer Service Specialist
Home Depot
08.2020 - 08.2021
Server
Redbones restaurant
08.2019 - 03.2020
Server
Lockside Restaurant
06.2019 - 09.2020