Brittany Smith
Saint Paul
Summary
Patient Access Representative with expertise in administrative functions supporting patient care. Proven ability to handle complex issues with diplomacy and effective problem-solving skills. Strong communication and time management capabilities, ensuring efficient operations. Consistently maintains high accuracy in medical records management.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Patient Access Specialist
Ensemble Health Partners
Lebanon
03.2025 - Current
- Data Integrity & Revenue Cycle Support: Managed end-to-end patient registration by assigning accurate Medical Record Numbers (MRNs), verifying insurance eligibility, and auditing accounts to ensure clean claim rates, and regulatory compliance.
- Financial Counseling & Collections: Facilitated pre-registrations and point-of-service (POS) collections by calculating patient liabilities, establishing payment plans, and performing medical necessity screenings using Advanced Beneficiary Notice (ABN) software.
• Patient Advocacy and Communication: Delivered high-quality patient experiences—monitored by Press Ganey metrics—while educating patients on legal consents, Medicare/Tricare rights, and complex clinical instructions.
Sales Associate
Virginia ABC Liquor Store
Saint Paul
07.2023 - 09.2025
- Learn Virginia ABC full product portfolio to provide customers with the best shopping experience and connect them to the right product(s)
- Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our products and services
- Project a positive shopping experience and act quickly to resolve customer questions and concerns
- Checking IDs and observing customers to determine legality of sales
- Perform accurate cashier functions and account for personal cash shortages
Pharmacy Technician
K-VA-T Food City
Saint Paul
10.2021 - 03.2023
- Locate, dispense, pack, and label a prescribed medication for a patient that is then reviewed for accuracy by a pharmacist before dispensed to the patient.
- Interacting with customers and answering questions
- Managing inventory and performing organization tasks
Education
High school or equivalent -
Castlewood High School
Castlewood, VA06.2017
Skills
- Front desk operations
- Insurance verification
- Eligibility determination
- Data entry proficiency
- HIPAA compliance
- Revenue cycle support
- Team collaboration
- Assessing training needs
Certification
Certified Revenue Cycle Representative - CRCR
Timeline
Patient Access Specialist
Ensemble Health Partners
03.2025 - Current
Sales Associate
Virginia ABC Liquor Store
07.2023 - 09.2025
Pharmacy Technician
K-VA-T Food City
10.2021 - 03.2023
High school or equivalent -
Castlewood High School