Brittany Thacker
Alexandria,VA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
Work History
Overnight GM Team Lead
Meijer
09.2017 - Current
- Manage team of 20 crew members on third shift, as well as overseeing entire store for night shift.
- Responsible for opening/closing of store, switching over register drawers, and assuring store is properly shut down according to safety protocol.
- Receive and unload fresh truck delivery each night using forklift equipment.
- Receiving of vendor truck deliveries.
- Stock and condition aisles of product alongside my crew.
- Open cash office and assist in handling of money daily.
- Scheduling, disciplinary actions and staff training.
- Resolving customer complaints.
General Merchandise Team Lead
Meijer
09.2017 - Current
- Supervised crew of 20 team members
- Assigned stock to crew.
- Ran and conditioned stock.
- Followed plan-o-grams to set up displays.
- Responsible for overseeing garden center was running properly.
- Cleaned and maintained fish tanks.
- Coached team members in techniques necessary to complete job tasks.
Service Desk Associate & Cashier
Meijer
09.2017 - Current
- Service Manager: Supervised front end night shift.
- Service Desk: Process product returns.
- Processed Western Union and money orders,
- Managed U.S Postal Service
- Cashier
- Resolving customer complaints.
- Trained new Service Desk Associates on company policies, procedures, and best practices for delivering top-notch support.
- Streamlined service desk processes for improved efficiency and faster resolution times.
General Store Manager
Subway
04.2014 - 09.2017
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Approved regular payroll submissions for employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Food preparation
- Customer Service
Education
High School Diploma -
Peotone High School
Peotone, IL06.2003
Skills
- Management (10 years)
- Staff Training and Development
- Efficient multi-tasker
- Exceptional interpersonal communication
- Workflow Planning
- Consistently meet goals
- Employee Scheduling
- Customer Service
Timeline
Overnight GM Team Lead
Meijer
09.2017 - Current
General Merchandise Team Lead
Meijer
09.2017 - Current
Service Desk Associate & Cashier
Meijer
09.2017 - Current
General Store Manager
Subway
04.2014 - 09.2017
High School Diploma -
Peotone High School
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