Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Trent

Trout Dale,Va

Summary

Compassionate and dedicated PCA with experience at Addus Home Health Care, skilled in personal hygiene assistance and emotional support. Proven ability to enhance patient comfort and promote independence while ensuring a safe environment. Recognized for resolving customer issues with empathy in high-pressure situations, fostering loyalty and satisfaction.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Diligent position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

17
17
years of professional experience

Work History

PCA

Addus Home Health Care
04.2023 - Current
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Cleaned and cooked for patients.
  • Ran errands for the patients.
  • Worked with demtia patients.

Customer Service Representative

Teleperformance USA
03.2018 - 03.2019
  • Effectively managed high-stress situations while maintaining professionalism during conflict resolution.
  • Resolved customer complaints with empathy, enhancing loyalty and repeat business.
  • Responded promptly to customer inquiries regarding products, services, and company information.
  • Took 30 inbound calls per hour.

Customer Service Representative

Global Contract Services
03.2008 - 06.2011
  • Effectively managed high-stress situations while resolving disputes and maintaining professionalism.
  • Resolved customer complaints with empathy, fostering increased loyalty and repeat business.
  • Handled escalated calls efficiently, ensuring satisfactory resolutions for customers and the company.
  • Responded promptly to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

Chilhowie High School
Chilhowie, VA
06.2010

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • Compassionate care
  • HIPAA compliance
  • Meal preparation

Timeline

PCA

Addus Home Health Care
04.2023 - Current

Customer Service Representative

Teleperformance USA
03.2018 - 03.2019

Customer Service Representative

Global Contract Services
03.2008 - 06.2011

Chilhowie High School
Brittany Trent