Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Walker

Fredericksburg

Summary

Dynamic medical biller and coder with over 15 years of customer service experience, adept at HIPAA compliance and insurance verification. At Mary Washington Eye Care, I significantly reduced claim denials through meticulous patient eligibility checks, ensuring optimal reimbursement rates and enhancing cash flow for the organization. Proven ability to collaborate effectively with healthcare providers.

With

Overview

15
15
years of professional experience

Work History

Medical Biller and Coder

Mary Washington Eye Care
04.2023 - Current
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
  • Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.

Customer Service Representative

Wawa
04.2016 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Medical Biller and Coder

Access Eye Centers
08.2012 - 08.2021
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
  • Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
  • Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
  • Safeguarded practice revenue by diligently following up on outstanding account balances and initiating collection efforts when necessary.

Customer Service Representative

Kohls Department Store
02.2010 - 01.2011
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Business Law

Strayer University
Fredericksburg, VA

Cosmetology License - Cosmetology

Career And Tech
Fredericksburg, VA
05.2007

Skills

  • Having over 15 years of experience in customer service
  • HIPAA compliance
  • Customer relations
  • Payment posting
  • Insurance verification
  • ICD-10 proficiency
  • Problem resolution
  • Relationship building
  • Client relations

Timeline

Medical Biller and Coder

Mary Washington Eye Care
04.2023 - Current

Customer Service Representative

Wawa
04.2016 - 04.2025

Medical Biller and Coder

Access Eye Centers
08.2012 - 08.2021

Customer Service Representative

Kohls Department Store
02.2010 - 01.2011

Business Law

Strayer University

Cosmetology License - Cosmetology

Career And Tech

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Brittany Walker