Brittany White

Convert pre-qualified leads and generate new business with existing customers by using upselling tactics that

ensure a great customer experience

• Collected signed invoices to maintain organization in sales

• Find and supply spare parts for automobiles, mechanical equipment, electronics and other consumer

products

• Communicated with customers regarding vehicle issues and potential repairs

• Contributed to repeat and referral business by using strong customer service and problem-solving

skills

• Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and

purchasing contracts

Provides support to customers and employees, responsible for the daily opening, closing and

overall operations of the office and performed administrative duties including but not limited to;

• Manage front-desk associates, customers and appointments

• Purchase and inventory all auto clinic office supplies and auto parts

• Run an efficient and profitable service department through productive staffing, customer retention,

cost controls, achievement of objectives, and maintenance of all service records

• UPS + FedEx Tracking Manager - shipments and receivables

• Develop, implement and evaluate procedures with management team to improve efficiency

• Ascertain automotive problems and services by listening to customer’s description of symptoms;

clarify description of problems; conduct inspections; take test drives; check vehicle maintenance

records; examine service schedules

Managed 7 to 10 employees. Established consistency with inventory controls and consistent accountability for customer service and improved the leadership team through recruitment and training to improve customer

service;

• Ability to use strong communication and collaboration skills to help teams find their potential and exceed company expectations

• Organize opening and closing duties, oversee cash handling processes, and conform to health, safety,

and sanitation guidelines for all products

• Set a positive example for the shift team and anticipate customer and store needs by constantly

evaluating the environment

• Set a positive example for the team and anticipate customer and store needs by constantly

evaluating the environment

• Managed and trained baristas to ensure the highest level of customer service, product quality,

cleanliness, and store operations

• Ensures standards for quality, customer service and health and safety are met.

• Managed inventory levels by ordering supplies as needed; reduced waste by 10% in over 3 months

• Keep track of funds in safe, count all drawers opening, mid-shift, and closing