Brittany Wright

• Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
• Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
• Increased staff productivity by providing ongoing training, motivation, and performance evaluations.

Having the ability to multitask with phone calls multiple computers at a time while logging information. Utilizing customer service skills while being attentive and understanding to customers needs, paying attention to detail, understanding the problem and offering the best solution to resolve any concern or distress the customer is feeling.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
• Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
• Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
• Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.

Customer service, cleaniness, handling incoming stock