Brittney Campbell
Bristol
Summary
Knowledgeable Customer Service Specialist with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Pins and Friends
03.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Customer Service Representative
Teleperformance USA
01.2017 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
GED -
Sullivan Central High School
Blountville, TN05-2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
Accomplishments
- Supervised team of 13 staff members.
- Promoted to shift leader in 2 months
- promoted to assistant manager in 5 months
- currently holding general manager position
Certification
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
Timeline
Manager
Pins and Friends
03.2023 - Current
Customer Service Representative
Teleperformance USA
01.2017 - 08.2019
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
GED -
Sullivan Central High School
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