Brittney Champman
Fredericksburg
Summary
Dynamic and goal-oriented professional with extensive experience in customer service at Pizza Hut. Proven ability to enhance customer satisfaction through exceptional relationship building and effective problem-solving. Skilled in cash handling and inventory tracking, consistently exceeding performance expectations in fast-paced environments while maintaining a reliable and punctual work ethic.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
Work History
Sales Associate
7/11 Convenience Store
08.2024 - 04.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register, accurately processing transactions and managing cash flow.
- Stocked shelves and organized merchandise to maintain store presentation standards.
- Monitored inventory levels, reporting discrepancies to ensure product availability.
- Compiled and recorded food delivery items and packages for delivery.
- Cooked and maintained the warmer and grill for ready-to-eat items.
- Maintained cleanliness and safety standards in store environment for customer satisfaction.
- Collaborated with team members to achieve daily sales targets and improve service efficiency.
- Promoted special offers and loyalty programs to encourage customer engagement and retention.
- Adapted quickly to changing priorities, ensuring smooth operations during peak hours.
- Ensure proper compliance with legal standards and requirements of sales regarding lottery, alcohol, tobacco, and all other government-regulated items.
Package Handler
Fed Ex Ground
12.2022 - 04.2023
- Sorted packages efficiently to meet daily delivery deadlines.
- Operated package handling equipment safely and effectively.
- Collaborated with team members to optimize workflow processes.
- Maintained cleanliness and organization of work area consistently.
- Conducted quality checks to ensure package integrity before shipping.
- Adapted quickly to changing priorities in a fast-paced environment.
- Followed safety protocols to minimize workplace hazards and injuries.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Package Handler
UPS Freight
11.2022 - 12.2022
- Assembled, sealed, and loaded packages into correct trucks.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
Waitress
Pizza Hut
11.2017 - 05.2018
- Provided excellent customer service in fast-paced dining environment.
- Accurately processed orders and managed cash transactions daily.
- Assisted in training new staff on menu items and service protocols.
- Maintained cleanliness and organization of dining area and kitchen space.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Handled customer inquiries and resolved complaints efficiently.
- Upsold menu specials to enhance customer dining experience consistently.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Assisted kitchen staff in food preparation and cooking.
- Washed dishes.
Education
No Degree - General Studies
Homeschooled
FredericksburgSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Store opening and closing
- POS system operation
- Upselling
- Inventory tracking
- Policy and procedure adherence
- Merchandise display
Timeline
Sales Associate
7/11 Convenience Store
08.2024 - 04.2025
Package Handler
Fed Ex Ground
12.2022 - 04.2023
Package Handler
UPS Freight
11.2022 - 12.2022
Waitress
Pizza Hut
11.2017 - 05.2018
No Degree - General Studies
Homeschooled