Brittney Dauley
Midlothian
Summary
Dedicated Registered Nurse with strong clinical judgment, infection control expertise, and a commitment to patient advocacy. Delivered comprehensive care in high-pressure environments, ensuring timely interventions and fostering trust with patients and families. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Registered Nurse
HCA
7101 Jahnke Rd Richmond VA 23225
01.2025 - Current
- Administered medications and treatments according to established protocols and physician orders.
- Collaborated with interdisciplinary teams to deliver comprehensive patient care in high-pressure environments.
- Monitored patient vitals and symptoms, adjusting care plans based on real-time assessments.
- Documented patient information accurately in electronic health record systems for continuity of care.
- Assisted in triaging patients, prioritizing critical cases to ensure timely medical attention.
- Educated patients and families on treatment plans, fostering understanding and compliance with care instructions.
- Provided emotional support and crisis intervention for patients and families during traumatic situations.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Prevented medication errors by diligently verifying drug orders against patient records before administering treatments.
- Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
- Administered appropriate medications and treatments, ensuring accurate dosage and timely delivery for improved patient health.
- Expedited treatment plans by interpreting diagnostic tests accurately and collaborating with physicians on appropriate interventions.
- Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Delivered culturally competent care to diverse populations, adapting communication styles as needed for optimal understanding between parties involved.
- Improved patient safety by adhering to infection control protocols and maintaining a clean work environment.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Nurse Extern
HCA
7101 Jahnke Rd Richmond VA 23225
04.2023 - 01.2025
- Monitored patient conditions, reporting changes to nursing staff promptly for timely intervention.
- Maintained clean and organized medical environments, ensuring adherence to infection control standards.
- Supported new nurse externs through mentorship, sharing knowledge of best practices in patient care.
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
- Monitored patient vital signs and reported any changes to nursing staff.
- Observed and reported any changes in patient condition to proactively address potential risks.
- Promoted a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness within the facility.
- Documented and communicated patient information in EMR system for accurate tracking.
- Handled specimen collection and prepared for transport to facilitate laboratory testing.
- Effectively managed time and resources to provide optimal patient care during high-volume shifts, ensuring timely provision of necessary interventions.
- Actively participated in continuing education opportunities for personal growth as well as improved patient outcomes through updated knowledge of best practices within nursing standards.
- Improved patient satisfaction with compassionate bedside manner and attentive care.
- Provided emotional support to patients and families, facilitating more comfortable healthcare experience.
- Enhanced patient care quality by assisting nurses with routine checks and monitoring vital signs.
- Facilitated patient hygiene and comfort by assisting with personal care tasks.
- Supported nursing staff during emergency situations, contributing to timely and effective patient care.
- Practiced patient care by taking vital signs, starting IVs and obtaining blood work, placing splints, and providing wound care for patients.
Cashier
Kroger
Midlothian, VA
06.2022 - 08.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at end of shifts.
- Assisted customers with product inquiries and promoted loyalty programs.
- Handled refunds and exchanges in compliance with store policies.
- Collaborated with team members to optimize checkout procedures.
- Trained new cashiers on register operations and customer service standards.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Server
The Grill At Waterford
Midlothian, VA
03.2019 - 03.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated with kitchen staff to ensure timely meal preparation and delivery.
- Managed table assignments efficiently, optimizing seating arrangements for maximum capacity.
- Assisted in training new servers on menu items and service protocols.
- Handled cash register transactions accurately, maintaining financial accountability.
- Implemented feedback mechanisms to enhance guest satisfaction and service quality.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Customer Service Lead
Food Lion
Midlothian, VA
09.2018 - 03.2019
- Led customer service team in achieving high satisfaction ratings through effective communication and problem resolution.
- Trained and mentored new staff on customer service protocols and company policies to enhance performance.
- Collaborated with management to identify trends in customer feedback for strategic service enhancements.
- Resolved escalated customer issues, demonstrating strong conflict resolution and negotiation skills.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Greeted customers and listened closely to problems described to determine solutions.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Associate of Science - Nursing
Brightpoint Community College
Chester, VA12-2024
Associate of Applied Science - Health Sciences
Brightpoint Community College
Chester, VA08-2024
Skills
- Licensed RN
- Basic Life Support (BLS) certification
- Advanced Cardiac Life Support (ACLS) certification
- Pediatric Advanced Life Support (PALS) certification
- Trained in Ultrasound Guided IVs
- TNCC
- ENCP
- Strong clinical judgment
- Patient and family advocacy
- Infection control measures
- Compassion and empathy
- Professional bedside manner
Timeline
Registered Nurse
HCA
01.2025 - Current
Nurse Extern
HCA
04.2023 - 01.2025
Cashier
Kroger
06.2022 - 08.2022
Server
The Grill At Waterford
03.2019 - 03.2020
Customer Service Lead
Food Lion
09.2018 - 03.2019
Associate of Science - Nursing
Brightpoint Community College
Associate of Applied Science - Health Sciences
Brightpoint Community College