Brittney Lam
Summary
Proactive and customer-focused, I excelled as a Cashier Team Lead at 7-eleven, enhancing customer retention through exceptional service and resolving complaints efficiently. Skilled in cash handling and elderly care, I consistently maintained high standards of food safety and hygiene at Skyview Springs Nursing & Rehab Center, contributing to a positive and safe environment.
Overview
3
3
years of professional experience
Work History
Hospitality Aide
Skyview Springs Nursing & Rehab Center
04.2024 - Current
- Making beds uniform and tidy
- Removing soiled linens
- Providing snacks within the residents diet
- Passing out meal trays during scheduled time
- Collecting meal trays
- Providing residents with hygiene items
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Passing ice x1 during shift
Cashier Team Lead
7-eleven
03.2023 - 04.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Merchandise Receiver
Walmart
07.2022 - 01.2023
- Kept work areas neat, clean and free from debris.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Unloaded pallets and deliveries and organized products in warehouse.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Direct Support Professional Caregiver
Pleasant View Care Home
07.2021 - 06.2022
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared meals for patients' according to their specific diet
- Assisting with daily ADL's
Education
Associate of Science - Nursing
Blue Ridge Community College
Weyers Cave, VA11-2018
Skills
- Elderly care
- Appointment booking
- Food safety
- Cash handling proficiency
- Basic housekeeping
- First aid training
- Initiative and proactivity
- Freight handling experience
- Dependability
- Goal-oriented mindset
- Customer engagement
Timeline
Hospitality Aide
Skyview Springs Nursing & Rehab Center
04.2024 - Current
Cashier Team Lead
7-eleven
03.2023 - 04.2024
Merchandise Receiver
Walmart
07.2022 - 01.2023
Direct Support Professional Caregiver
Pleasant View Care Home
07.2021 - 06.2022
Associate of Science - Nursing
Blue Ridge Community College
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