Brittney Peterson
Hampton
Summary
Detail-oriented claims specialist with proven skills in claims processing, investigation, and documentation review. Committed to delivering exceptional customer service and resolving issues efficiently.
Overview
11
11
years of professional experience
Work History
Claims Specialist
Gt Independence
Southington
12.2024 - 2026
- Reviewed and processed claims for accuracy and compliance with policies.
- Maintained detailed records of claims activities in the management system.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Collaborated with other departments within the organization to resolve issues related to claims processing.
Flight Attendant
Frontier Airlines
Atlanta
05.2019 - 11.2024
- Ensured passenger safety through pre-flight briefings and safety demonstrations.
- Responded promptly to passenger inquiries and resolved concerns effectively.
- Adhered to Frontier Airlines policies and procedures for passenger care and service standards.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Claims Representative
ConnectiCare
Farmington
09.2017 - 04.2019
- Processed claims by reviewing documentation and verifying information accuracy.
- Investigated discrepancies in claims to ensure compliance with policies.
- Communicated effectively with team members to resolve claim issues promptly.
- Educated clients about coverage options and benefits related to their claims.
Retention Specialist
Comcast
Berlin
03.2014 - 08.2017
- Assisted in developing retention strategies for high-risk accounts.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Participated in cross-functional teams dedicated to developing innovative solutions for reducing churn rate.
- Trained new team members on retention policies and procedures.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Claims processing
- Claims investigation
- Claims analysis
- Documentation review
- Regulatory compliance
- Data entry
- Attention to detail
- Effective communication
- Team collaboration
Timeline
Claims Specialist
Gt Independence
12.2024 - 2026
Flight Attendant
Frontier Airlines
05.2019 - 11.2024
Claims Representative
ConnectiCare
09.2017 - 04.2019
Retention Specialist
Comcast
03.2014 - 08.2017
Bachelor of Science - Business Administration And Management
Southern New Hampshire University