Summary
Overview
Work History
Timeline
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BRODY HALL

Falls Church,VA

Summary

Accomplished and dedicated retail professional with a proven track record of driving sales, maintaining visual standards, and delivering exceptional customer experiences. Skilled in prioritizing and delegating tasks to meet operational needs. Highly knowledgeable in product education and fostering accountability. Adept at executing marketing directives and upholding company standards. Demonstrates strong leadership abilities, fostering a positive and engaging selling environment. Committed to achieving sales, metric, and operational goals while maintaining a safe and organized store environment.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Dr Martens Airwair
McLean, VA
08.2023 - Current
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Recruited, trained, and managed 13 associates for store grand opening.
  • Conducted routine coaching conversations, increasing average ticket value 10% above company standard.
  • Generate schedules and delegate tasks to meet payroll expectations.

Assistant Manager

Brooks Brothers - SPARC
Tysons Corner
01.2022 - 08.2023
  • Refined customer service experiences, increasing 2023 sales volume by 30%.
  • Promoted repeat business through additional in-store services, credit offerings, and loyalty programs.
  • Utilized company's clientele platform to build personal connections and trust with customers.
  • Championed a new Made to Measure program, resulting in 18% higher suiting sales for 2023.
  • Assisted in payroll management to align with company forecasts and business needs.
  • Successfully executed visual merchandising directives, enhancing the product display.

Assistant Store Manager

Nautica - SPARC
Oxon Hill
02.2021 - 01.2022
  • Cultivated a customer-centric environment, resulting in a 30% sales increase in 2021 compared to 2019.
  • Demonstrated proficiency in receiving and processing up to 12K units weekly.
  • Conducted onboarding for new associates, emphasizing selling strategies and the importance of the customer experience.
  • Maintained stockroom to brand standards.
  • Executed monthly visual directives in line with corporate communication.
  • Managed promotional marketing and executed signage updates per company directives.

Supervisor

Aeropostale - SPARC
Springfield
10.2020 - 02.2021
  • Served as the denim specialist, training associates on different denim fits.
  • Implemented continual remerchandising to account for sell-through and updated brand directives.
  • Fostered a team-selling environment to drive conversion and increase units per transaction.
  • Coached associates on the importance of capturing customer information.
  • Ensured consistency in safety procedures and customer interactions through company audits.
  • Collaborated with the management team to define the service leader role and expectations.

Maitre D'/Lead Bartender

Filomena Ristorante
Washington
10.2019 - 05.2020
  • Managed over 300 daily customer interactions, prioritizing exceptional service.
  • Initiated regular customer outreach to foster return business.
  • Updated menu offerings, resulting in a 10% increase in department sales.
  • Provided customers with the brand history to elevate their dining experience.

Timeline

Assistant Manager

Dr Martens Airwair
08.2023 - Current

Assistant Manager

Brooks Brothers - SPARC
01.2022 - 08.2023

Assistant Store Manager

Nautica - SPARC
02.2021 - 01.2022

Supervisor

Aeropostale - SPARC
10.2020 - 02.2021

Maitre D'/Lead Bartender

Filomena Ristorante
10.2019 - 05.2020

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