Brody Yates
Mechanicsville
Summary
Dynamic customer service professional with a proven track record at Wawa, excelling with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wawa
10373 Sliding Hill Road, Ashland VA 23005
05.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using point-of-sale systems, ensuring smooth customer experiences.
- Collaborated with team members to maintain inventory levels, optimizing product availability.
- Educated customers on promotions and loyalty programs, enhancing customer engagement and satisfaction.
- Trained new staff on operational procedures and customer service best practices, promoting team development.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Ice Cream Scooper
Bruster's Real Ice Cream
Mechanicsville, VA
06.2021 - 04.2023
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Assisted in inventory management by restocking supplies and monitoring stock levels.
- Handled cash transactions accurately, ensuring balanced registers at end of shifts.
Education
No Degree - General Studies
Atlee High School
Mechanicsville, VASkills
- Customer service
- Active listening
- Critical thinking
- Complaint resolution
- Product knowledge
- Order processing
Timeline
Customer Service Representative
Wawa
05.2023 - Current
Ice Cream Scooper
Bruster's Real Ice Cream
06.2021 - 04.2023
No Degree - General Studies
Atlee High School