Jameke Byrd
Madison Heights
Summary
Dedicated customer service professional with strong understanding of service delivery and proven multitasking abilities. Committed to fostering professional relationships that drive profitability and business results. Extensive experience in customer service industry, specializing in establishing rapport with clients and functioning as solid team player. Motivated to maintain high levels of customer satisfaction and contribute to company success through quality, speed, and process optimization. Articulate, energetic, and results-oriented with passion for developing relationships, cultivating partnerships, and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and knowledgeable about various options available. Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhance customer experiences by employing service-oriented behaviors, understanding their desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Manager
Zips Carwash
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Representative Agent
Insight Business Solutions
05.2022 - 08.2023
- Utilized expert understanding of products to create exceptional customer experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Contractor
B&B Construction Services
08.2019 - 11.2019
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Collaborated with clients to define project requirements and deliverables.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Cleaned up work areas upon completion of projects.
- Operated variety of tools and equipment to safely and efficiently perform tasks.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Expanded knowledge of roofing materials, techniques, and cost effectiveness.
Restoration Specialist
MCS
12.2018 - 08.2019
- Identified training for environmental compliance and implemented training to operations and other team members.
- Implemented environmental stewardship to improve organizational culture.
- Released reporting and recordkeeping to meet environmental regulations.
- Tracked key compliance metrics and implemented systems to improve performance.
- Liaised with county departments to develop and maintain environmental-related programs, procedures and compliance tasks.
Education
Bachelors of Electrical Engineering - Electrical Engineering
Generac University
Online08.2023
High School Diploma -
Liberty University
Lynchburg, VA05.2008
Skills
- Creating Accounts
- Production Quotas
- Customer Service and Assistance
- Checking in Passengers
- Document Uploading
- Knowledge of electrical systems
- Good maths skills
- Design skills and understanding
- Good attention to detail
- Analytical thinking skills
- Ability to work well with others
- Ability to remain calm in stressful situations
Timeline
Customer Service Representative Agent
Insight Business Solutions
05.2022 - 08.2023
Manager
Zips Carwash
03.2021 - Current
Contractor
B&B Construction Services
08.2019 - 11.2019
Restoration Specialist
MCS
12.2018 - 08.2019
Bachelors of Electrical Engineering - Electrical Engineering
Generac University
High School Diploma -
Liberty University
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