Brooke Duncan
Woodbridge
Summary
Strong communicator and team leader with a proven ability to adapt to fast-paced environments. Seeking to contribute skills and dedication to a dynamic organization. Very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Virginia Home Based Counseling
08.2025 - Current
- Assisted in preparing reports and presentations for internal meetings.
- Developed and maintained filing systems to ensure document organization.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Perform general administrative tasks such as filing,scanning, photocopying, faxing, and managing phone and email communications.
Front Desk Security Officer
Allied Universal
01.2025 - 08.2025
- Monitor and log all events and CCTV activity each shift.
- Enroll biometric data (fingerprints, iris scans) into security system.
- Prevented potential thefts or vandalism by identifying suspicious activity and taking appropriate action as per company guidelines.
- Exhibited strong decision-making skills during critical incidents, effectively coordinating responses among team members to resolve issues quickly.
- Maintained accurate logs of all incidents, ensuring compliance with reporting protocols.
Personal Care Assistant
Home Instead Senior Care
01.2023 - 12.2024
- Monitored and recorded vital signs and health data.
- Provided transportation to appointments and on-site facilities.
- Adapted care approaches based on individual needs, fostering trust and rapport with clients.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
CDS Manager
CDS (Club Demonstration Services)
01.2022 - 12.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Mentored junior staff, providing guidance on operational procedures and customer interaction skills.
- Managed inventory levels, improving stock accuracy and reducing waste.
Education
High school diploma or GED -
Potomac High School
Dumfries, VA06-2023
Associate of Science - Healthcare Management
Penn Foster College
Scottsdale, AZ10-2026
Skills
- Data analysis
- Quality management systems
- Documentation and reporting
- File management
- CPR certified
- Compassionate caregiving
- Direct patient care
- Activities of daily living support
- Microsoft Excel
- Microsoft Word
Certification
- First Aid Certification
- CNA
- Caregiver Certification
- Driver's License
- CPR Certification
- Food Handler Certification
- AED Certification
Timeline
Quality Assurance Specialist
Virginia Home Based Counseling
08.2025 - Current
Front Desk Security Officer
Allied Universal
01.2025 - 08.2025
Personal Care Assistant
Home Instead Senior Care
01.2023 - 12.2024
CDS Manager
CDS (Club Demonstration Services)
01.2022 - 12.2023
High school diploma or GED -
Potomac High School
Associate of Science - Healthcare Management
Penn Foster College