Brooke Krauss
Alexandria
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Bartender and server
Osteria Mozza
Washington
12.2024 - Current
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of bar area during shifts.
- Assisted in managing inventory and restocking supplies as needed.
- Educated on traditional Italian cuisine and extensive knowledge in Italian wine and wine pairings
- Work in an upscale restaurant with high volume crowds
- Efficient in working service well servicing the entirety of the restaurant
- Proficient in allergy protocol and food knowledge
- Adhered to safety and sanitation standards throughout service operations.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
42R Army Musician
The United States Army
Wilmington
11.2019 - Current
- Performed live music at various venues and events, engaging diverse audiences.
- Collaborated with fellow musicians to create and arrange original compositions.
- Conducted rehearsals to refine musical pieces and enhance group performance.
- Maintain Army standards for physical readiness and marksmanship qualifications
- Conducted Non-Commissioned officer duties to ensure success of other soldiers
- Played live shows with full bands and solo performances.
- Maintain a C1 status on my instrument, remaining one of the most proficient players in the unit
- Curated many physical fitness workouts for the unit to maintain physical readiness at the unit level
- Developed strong interpersonal skills to deal with different personalities.
Bartender and Server
The Sovereign
Washington
02.2023 - 09.2024
- Mixed cocktails and served drinks to customers in a fast-paced environment.
- Maintained cleanliness of bar area and equipment throughout shifts.
- Assisted customers with drink selections and provided menu recommendations.
- Educated in craft beer knowledge, with a level 1 ciserone certification
- Proficient in changing/cleaning beer kegs with costic
- Assisted in creating seasonal cocktails tailored to customer's interests and current trends
- Worked in high-volume environment while maintaining upscale level service
Bartender
Tom's Watchbar
Washington
12.2022 - 01.2023
- Assisted in opening the new restaurant
- Assisted in creating cocktails and tailoring the experience to the local demographic
- Performed opening and closing duties, printing sales reports, preparing cash drawers, and taking inventory
- Mixed cocktails and worked in high-volume environment being responsible for over 200 guests at any given time
Bartender
Momo's Chicken and Jazz
Bethesda
08.2022 - 10.2022
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness of the bar area and equipment throughout shifts.
- Was singular FOH personel, and I handled ordering/maintaining the liquor selection within the restaurant.
- Assisted in inventory management and restocking of supplies as needed.
- Handled cash transactions and processed payments accurately at the register.
Education
Bachelor of Arts - Music Performance
Univarsity of Maryland, College Park
College Park, MD 08.2017 - 05.2022
Skills
- Cocktail preparation
- Inventory management
- Beverage pairing
- Cash handling
- High-volume service
- Problem solving
- Effective communication
- Upselling techniques
- Customer service
- Conflict resolution
- Attention to detail
- Adaptability
- Liquor restocking
- Dining room management
- Hospitality service expertise
- Proficient in mixology
- Engaging personality
- Cleanliness and hygiene
- Memory retention
- Patience and tolerance
- Cocktail list development
- Menu memorization
- Food service
- Extensive beer knowledge
- Wine knowledge
- Strong multitasking
- Craft cocktail preparation
- Creative mixology
- Safe serving practices
- Highly reliable
- Hospitality and accommodation
- Beer and wine recommendations
Timeline
Bartender and server
Osteria Mozza
12.2024 - Current
Bartender and Server
The Sovereign
02.2023 - 09.2024
Bartender
Tom's Watchbar
12.2022 - 01.2023
Bartender
Momo's Chicken and Jazz
08.2022 - 10.2022
42R Army Musician
The United States Army
11.2019 - Current
Bachelor of Arts - Music Performance
Univarsity of Maryland, College Park
08.2017 - 05.2022
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